At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Work onsite 5 days a week in a dynamic and secure setting.
- Why this job: Make a real difference by stabilising and improving essential IT systems.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - 700 - 747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands‑on, senior‑level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E‑bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands‑on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem‑solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Hemel Hempstead as a Remedy Subject Matter Expert, where you'll play a pivotal role in enhancing a critical ITSM platform within a secure environment. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for mentorship and technical guidance while ensuring a rewarding and impactful experience. With competitive day rates and the chance to work on high-impact projects, we are committed to providing a meaningful and fulfilling career path for our employees.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Remedy ITSM, make sure to highlight specific projects or challenges you've tackled. Use real examples to demonstrate your problem-solving abilities and technical expertise during interviews.
✨Tip Number 3
Prepare for the technical deep dive! Brush up on your troubleshooting techniques and be ready to discuss how you’ve improved system performance in past roles. The interviewers will want to see your thought process and how you approach complex issues.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes put you on the radar of hiring managers faster than other methods.
We think you need these skills to ace Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've supported ITSM platforms and improved system performance in the past.
Show Off Your Problem-Solving Skills:In your application, highlight your troubleshooting abilities and how you've tackled complex issues before. We love candidates who can think on their feet and provide technical guidance, so make sure to include relevant experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be prepared to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Highlight specific projects where you've customised workflows or resolved complex issues.
✨Showcase Your Troubleshooting Skills
Be ready to share examples of how you've tackled tricky problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical skills and how you identified root causes in complex environments.
✨Understand the Bigger Picture
Familiarise yourself with ITSM processes and the importance of operational resilience. Discuss how your role as a Remedy SME fits into the larger goals of the organisation, especially in terms of supporting internal teams and driving improvements.
✨Prepare for Security Questions
Since this role requires security clearance, be ready to discuss your eligibility and any relevant background checks. It’s also a good idea to understand the implications of working in a secure environment and how it affects your day-to-day responsibilities.
