Systems & Information Support Assistant. Job in Reigate LilyLifestyle Jobs

Role Purpose

The Systems & Information Assistant will support the day-to-day activities of our team, including maintaining and inputting property-related information accurately and efficiently into our systems. To provide technical support to users of all property information systems and assist with reporting and analysis of data. The post holder will assist other members of the team in:

• Maintaining and updating data as required.
• Providing support on adhoc / high priority projects / tasks.
• Supporting automation requests.
• Supporting the use of data quality tools.
• Data analysis tasks.

Work Context

Our Systems & Information Assistant will have the opportunity to develop their knowledge of systems and data analysis and will be able to work across both the systems and data areas of the team. This will involve matrix management by the Senior Systems Analyst and Senior Data Analyst. Our team currently operates from our Woodhatch office in Reigate. However, meetings will occur at other sites to which you will be required to attend. Staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. There is opportunity for flexible working and this can include working from home or from any of our offices.

Representative Accountabilities

• Planning & Organising: Support senior colleagues to deliver initiatives and projects as required. Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.
• Policy & Compliance: Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements.
• People & Partnerships: Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery.
• Resources: May be required to raise invoices and manage payments.
• Analysis, Reporting & Documentation: Provide and manipulate data for statistical purposes and run and present standard reports. Assist in undertaking research and analysis of information and prepare reports in prescribed formats. Prepare and dispatch a range of correspondence/documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.

Duties for all Values: To uphold the values and behaviours of the organisation.

Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.

Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate.

Personal Characteristics

• Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level.
• Willingness to undertake professional/vocational study where appropriate.
• Basic understanding of the relevant area of work.
• Good written and oral communication skills with the ability to build sound relationships with customers.
• Good IT skills including database management systems, email and MS Office.
• Ability to work with others to improve customer service.
• Good administrative, analytical and organisational skills.
• Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.
• A methodical approach to information gathering, recording and reporting.
• Typically previous relevant work experience in an environment supporting staff and/or public.

Details of the Specific Qualifications

• Experience of inputting, managing and analysing large volumes of data.
• Experience of reporting on data.
• Experience of working with Computer Aided Design (CAD) (Desired).
• Excellent MS Excel Skills.
• Experience of using SharePoint.
• Experience of working as part of a team.

Role Summary

Roles at this level typically work as part of a team to provide technical support and assistance within a given discipline and assist senior colleagues with their duties. They will carry out a range of technical administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of the service area and will be fully versed in all the procedures of their specialism.