At a Glance
- Tasks: Conduct financial assessments and support residents with care payment processes.
- Company: Join a supportive local government team in Reigate.
- Benefits: Generous salary, 26+ days holiday, hybrid working, and wellness support.
- Other info: Flexible working options and a commitment to inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 33552 - 33552 £ per year.
These permanent, full-time positions have a starting salary of 33,552 per annum, based on a 36-hour working week. Part-time applications will also be considered. We are excited to be hiring new Financial Assessment & Income Officers to join our fantastic Financial Assessments & Income Collection team. The team is located in various settings across the county. Your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for two days per week (more frequently during training and induction period) and working from home.
Our Offer to You:
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the Role:
This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. The team plays a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face.
Your key responsibilities as an Assessment and Income Officer will include:
- Completing financial assessments for residents in accordance with the legislation and the councils charging policy
- Providing information on paying for care and ensuring assessment outcomes are fully documented and communicated
- Resolving queries and effectively collaborating with internal and external customers to support them with understanding the assessment process resulting in a positive experience
- Reviewing welfare benefit entitlement and helping with claims where needed to maximise income
- Proactively supporting residents to make payment of care charges, ensuring that all charges due are collected in accordance with council policies and debt recovery procedures
Qualifications & Skills:
In order to be considered for shortlisting, the application will clearly evidence the following skills and align with behaviours:
- A commitment to delivering a first-class customer service
- Excellent communication skills and ability to deliver quality outcomes
- Evidence of exceptional attention to detail and experience of analysing information to ensure right first-time assessments
- Ability to organise, manage time and priorities efficiently and effectively
A DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.
We are a disability confident employer which means if you have shared a disability on your application form and we meet the minimum criteria, we guarantee you an interview. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Financial Assessment and Income Collection Officer. Job in Reigate LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dedicated team as a Financial Assessment and Income Collection Officer in Reigate, where we prioritise employee wellbeing and professional growth. Enjoy a supportive work culture with flexible hybrid working options, generous holiday allowances, and access to a wealth of learning resources, all while making a meaningful impact on the lives of our residents. With a commitment to inclusivity and a focus on delivering exceptional customer service, we offer a rewarding environment for those looking to thrive in their careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assessment and Income Collection Officer. Job in Reigate LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Financial Assessment and Income Collection Officer. Job in Reigate LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Financial Assessment and Income Collection Officer. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and colleagues, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to convey information effectively.
Attention to Detail is Key:We’re looking for someone who pays attention to detail, so make sure your application is free from errors. Double-check your spelling and grammar, and ensure that all the information you provide is accurate and relevant.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Financial Assessment and Income Collection Officer. Brush up on welfare benefits, council charging policies, and the assessment process. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
This role is all about providing first-class customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you resolved any issues effectively.
✨Attention to Detail is Key
Since the job involves completing financial assessments, it's crucial to demonstrate your attention to detail. Bring along examples of how you've analysed information in previous roles, ensuring accuracy and quality outcomes.
✨Be Ready to Discuss Your Organisation Skills
The ability to manage time and priorities efficiently is essential. Think of instances where you've successfully organised tasks or projects. Be prepared to explain your methods for staying on top of your workload, especially in a hybrid working environment.
