At a Glance
- Tasks: Support and maintain enterprise endpoint management and patching solutions in a dynamic IT environment.
- Company: Global tech organisation focused on innovation in transportation and critical infrastructure.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work culture.
- Other info: Work with cutting-edge technologies and contribute to impactful projects.
- Why this job: Join a team that drives technological advancements and enhances customer experiences.
- Qualifications: Degree in Computer Science or equivalent experience; strong skills in endpoint management tools.
The predicted salary is between 45000 - 60000 £ per year.
About the Company
Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers.
The Role
We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments.
Key Responsibilities
- Ensure the availability and performance of endpoint management and software deployment platforms.
- Manage and maintain services including:
- Patch Management
- OS Provisioning
- Software Distribution
- Endpoint Configuration
- Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls.
- Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines.
- Support security hardening and compliance activities across front-office platforms and applications.
- Assist in improving endpoint delivery strategies including:
- Application deployment
- Antivirus management
- Security patching
- Driver and firmware updates
- Operating system deployment
- Manage documentation relating to systems, processes, and operational procedures.
- Own the full lifecycle of patch deployment activities from testing through to production rollout.
- Support platform upgrades, migrations, and access control management.
- Participate in technical projects involving software deployment to bespoke hardware and devices.
- Escalate issues appropriately and contribute to incident resolution.
- Support training and knowledge transfer activities following technical changes.
- Work collaboratively with internal teams, stakeholders, and customers where required.
Required Skills & Experience
Essential
- Degree in Computer Science, Engineering, or equivalent commercial experience.
- Strong experience with enterprise patch management and endpoint management tools such as:
- Ivanti Endpoint Manager
- Microsoft SCCM
- ManageEngine
- NinjaOne
- or similar technologies
- Strong PowerShell scripting experience.
- Experience deploying and supporting Microsoft operating systems across desktop and server environments.
- Experience supporting multi-platform infrastructure environments.
- Proven experience managing patch testing and deployment environments.
- Strong understanding of Microsoft Windows desktop support.
- Experience supporting Linux/Unix desktop environments (e.g., Ubuntu).
- Experience working within ITIL environments including change and release management.
- Understanding of quality and service management standards such as ISO 9001 / ISO 20000.
- Strong networking fundamentals including TCP/IP.
- Experience with Microsoft Active Directory technologies including:
- DNS
- DHCP
- Group Policy
- WSUS
- DFS
- Experience with OS imaging and deployment technologies including PXE and system imaging solutions.
Desirable
- ITIL certification.
- Microsoft certifications.
- Experience managing services against strict SLAs.
- Experience with virtualisation technologies such as:
- VMware
- Hyper-V
- Experience with additional scripting or development languages such as:
- Bash
- PowerShell
- VB.NET
- C++
- .NET
- Batch scripting.
Senior Systems Support Engineer. Job in Redhill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a global technology organisation based in Redhill, our client offers an exceptional work environment that prioritises innovation and collaboration. Employees benefit from a culture of continuous learning and professional growth, with opportunities to engage in cutting-edge projects within the transportation and critical infrastructure sectors. The company is dedicated to enhancing customer experiences through advanced technology, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Systems Support Engineer. Job in Redhill LilyLifestyle Jobs
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry, especially those who work in endpoint management or systems support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with tools like Ivanti Endpoint Manager and Microsoft SCCM. We want you to shine when they ask about your patch management strategies!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled security vulnerabilities or improved endpoint delivery strategies in past roles. Real-life stories make a big impact!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Systems Support Engineer. Job in Redhill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Systems Support Engineer role. Highlight your experience with endpoint management tools and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Skills:Don’t hold back on showcasing your technical skills, especially in PowerShell scripting and patch management. Use specific examples to demonstrate your expertise. This is your chance to shine, so let us know what you can do!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for technology and how your previous experiences align with our mission of delivering innovative solutions. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of endpoint management tools like Ivanti Endpoint Manager and Microsoft SCCM. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous positions. Think about times when you performed root cause analysis or resolved complex issues. This will demonstrate your ability to think critically and act decisively under pressure.
✨Get Familiar with ITIL Practices
Since the role involves working within ITIL environments, it’s a good idea to understand change and release management processes. Be prepared to discuss how you've applied these principles in your work, as this will highlight your alignment with the company's operational standards.
✨Communicate Clearly and Collaboratively
This position requires collaboration with various teams, so practice articulating your thoughts clearly. Think about how you can convey technical information to non-technical stakeholders. Showing that you can bridge the gap between tech and business will make you stand out.
