At a Glance
- Tasks: Engage with customers, resolve complaints, and ensure smooth communication.
- Company: LilyLifestyle, a dynamic company in Redhill focused on customer satisfaction.
- Benefits: Flexible hours, potential for permanent role, and supportive team environment.
- Other info: Opportunity to grow within a vibrant and inclusive workplace.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Customer Relations Advisor Temporary - ongoing with potential to go permanent
Main Duties:
- Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and on-line chat.
- Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
Lloyd Recruitment Services are an equal opportunities employer.
Customer Relations Specialist. Job in Redhill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Lloyd Recruitment Services, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Customer Relations Specialist in Redhill, you will benefit from ongoing training and development opportunities, ensuring your professional growth while enjoying a collaborative culture that prioritises employee well-being and satisfaction. Join us to make a meaningful impact in customer relations while being part of a dynamic team dedicated to excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist. Job in Redhill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Relations Specialist, you'll be chatting with clients and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the role and the team. This shows you're engaged and ready to contribute to the company’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Specialist. Job in Redhill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Specialist role. Highlight your experience in handling customer complaints and your ability to communicate effectively, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and colleagues, emphasise your verbal and written communication skills. Share examples of how you've successfully resolved issues or liaised with different teams in the past.
Be Detail-Oriented:Attention to detail is crucial in this position. When filling out your application, make sure to double-check for any errors and ensure that all information is accurate. This will show us that you take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Relations
Familiarise yourself with common customer service scenarios and how to handle them. Think about your past experiences and be ready to share specific examples of how you've resolved complaints or improved customer satisfaction.
✨Understand Data Protection
Since the role involves liaising with colleagues about data protection, brush up on the basics of GDPR and how it applies to customer relations. Be prepared to discuss how you would ensure compliance while handling customer information.
✨Show Your Communication Skills
Practice articulating your thoughts clearly and concisely. Whether it's over the phone, via email, or online chat, demonstrate that you can communicate effectively and adapt your style to suit different situations.
✨Be Proactive About Trends
Think about how you can identify patterns in customer feedback and what steps you would take to address them. Bring examples of how you've previously spotted trends and suggested improvements to management.
