At a Glance
- Tasks: Engage with customers, resolve complaints, and ensure top-notch service.
- Company: Join a dynamic team at LilyLifestyle in Redhill.
- Benefits: Flexible hours, potential for permanent role, and supportive work environment.
- Other info: Opportunity to grow within a vibrant company culture.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Temporary - ongoing with potential to go permanent
Main Duties:
- Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and on-line chat.
- Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
Lloyd Recruitment Services are an equal opportunities employer.
Customer Relations Advisor. Job in Redhill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Lloyd Recruitment Services, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Customer Relations Advisor in Redhill, you will benefit from ongoing training and development opportunities, ensuring your professional growth while enjoying a collaborative culture that prioritises employee well-being and satisfaction. Join us to make a meaningful impact in customer relations while being part of a dynamic team dedicated to excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor. Job in Redhill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Relations Advisor, you'll be chatting with clients and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the role and the team. This shows you're engaged and ready to contribute to the business right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Advisor. Job in Redhill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relations Advisor role. Highlight any relevant experience you have in customer service, communication, and problem-solving. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle complaints. Think of specific examples where you've turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with Data Protection
Since the role involves liaising with colleagues about data protection guidelines, make sure you understand the basics of GDPR and how it applies to customer interactions. This knowledge will demonstrate your commitment to compliance and professionalism.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or regulatory breaches. Practise your responses so you can articulate your thoughts clearly and confidently during the interview.
✨Show Your Analytical Side
The job requires keeping an eye out for patterns and trends. Be prepared to discuss any past experiences where you've identified issues or improvements in a process. Highlighting your analytical skills will set you apart from other candidates.
