At a Glance
- Tasks: Deliver outstanding customer service and manage the customer journey from start to finish.
- Company: Join a supportive team at LilyLifestyle in Redditch.
- Benefits: Competitive salary of £28,000 and opportunities for career growth.
- Other info: Collaborative culture that values integrity and customer satisfaction.
- Why this job: Make a real impact in a fast-paced, customer-driven environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish? We're looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you'll be responsible for managing the customer journey from installation through to completion - ensuring every step runs efficiently, professionally, and with a personal touch.
Key Duties (Responsibilities)
- Provide excellent customer service with empathy and professionalism
- Act as the customer's main contact throughout their installation journey
- Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed
- Liaise with project managers to resolve queries and maintain progress
- Accurately record all communications and updates in our CRM system
- Track installation and complaint resolution progress to ensure timely completion
- Work towards achieving team and individual KPIs
- Collect outstanding balances from customers once work is complete
- Support the wider customer service team to ensure swift and effective complaint resolution
- Maintain accurate trackers, reports, and system updates for full visibility
- Communicate clearly via phone, email, and letters with internal and external stakeholders
- Provide cover for colleagues as needed to maintain exceptional service standards
- Uphold the company's professional image at all times
Qualifications
- Proven experience in customer engagement or service roles
- A genuinely customer-focused mindset with an empathetic and caring approach
- Excellent communication and interpersonal skills
- Strong organisational ability and attention to detail
- Ability to work well under pressure and manage competing priorities
- A proactive approach to problem-solving
- Confident with Microsoft Office and Outlook
- Experience in cash collection or processing finance paperwork
You will be joining a supportive and professional team that values collaboration, integrity, and customer satisfaction above all else. This is a great opportunity to make a real impact in a fast‑paced, customer‑driven environment while building a rewarding long‑term career. If you think you have the skills and experience we are looking for, then please do not hesitate to get in touch with your updated CV.
Customer Services Representative. Job in Redditch LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Redditch Head Office, we pride ourselves on fostering a supportive and collaborative work culture where every team member is valued. As a Customer Services Representative, you'll enjoy competitive pay, opportunities for professional growth, and the chance to make a meaningful impact in a dynamic environment dedicated to exceptional customer experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative. Job in Redditch LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and communication skills. Share specific examples of how you've gone above and beyond for customers in the past – this is what sets you apart!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind for the hiring team.
We think you need these skills to ace Customer Services Representative. Job in Redditch LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've gone above and beyond for customers in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to provide empathy and professionalism, as these are crucial for the role. Be ready to share examples from your past experiences that highlight your customer-focused mindset.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times you've resolved issues or improved a customer's experience. Practising these scenarios will help you articulate your problem-solving skills effectively during the interview.
✨Familiarise Yourself with the Company
Research LilyLifestyle and their approach to customer service. Knowing their values and how they operate will allow you to tailor your answers to align with their expectations. This shows genuine interest and can set you apart from other candidates.
✨Showcase Your Organisational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you stay organised under pressure. Share tools or methods you use to track progress and maintain communication, as this will demonstrate your ability to handle competing priorities effectively.
