At a Glance
- Tasks: Lead reactive maintenance, optimise workflows, and drive accountability for service efficiency.
- Company: Join a forward-thinking company focused on operational excellence and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make impactful decisions that enhance service quality and operational resilience.
- Qualifications: Experience in reactive maintenance and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Be the decision point. Protect service. Drive accountability. This role sits right at the centre of reactive maintenance - where judgement, insight, and smart systems design combine to protect service levels while driving long‑term efficiency. As Reactive Maintenance Lead, you’ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated. You won’t just keep the system moving—you’ll make it better every day. By applying risk‑based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you’ll help shift work from reactive to planned and reduce unnecessary spend.
Why this role matters
Reactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time—for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- Triage, Prioritisation & Allocation
- Triage all incoming reactive maintenance tickets, validating prioritisation based on risk, severity, and customer or service impact.
- Control release of low‑priority work—using risk judgement, resource availability, and financial limits to protect SLAs and operational capacity.
- Allocate work to the right resolving agent—our supplier, remediation teams, managed service providers, specialists, or third parties—based on our obligations and issue type.
- Work with the Inspection & Maintenance supplier to define attributes that enable smarter bundling by geography and skill, reducing repeat visits and wasted effort.
- Warranty, Quality & Programme Defect Control
- Review historic maintenance and capital works to identify applicable warranties, guarantees, and quality defects.
- Prevent avoidable reactive spend by routing work back to suppliers under defect liability.
- Track recurring defects and elevate to commercial, programme, or shareholder teams to drive accountability and resolution.
- Persistently manage suppliers to closure—taking ownership until the right outcome is achieved.
- Insight, Trends & Continuous Improvement
- Analyse failure trends and recurring issues, feeding insight into Infrastructure Management to influence planned maintenance strategies.
- Help shift demand from reactive to planned, improving long‑term asset reliability.
- Provide trusted operational intelligence that supports smarter decisions across internal teams and third‑party suppliers.
- Workflow Optimisation & Automation
- Design and refine rules‑based logic for automated triage, warranty detection, allocation, and job bundling.
- Collaborate with digital teams to implement low‑code/no‑code workflows.
- Test, measure, and iterate—reducing manual handling, error rates, and rework while building trust in automation.
- Reporting & Performance
- Monitor and report on KPIs including triage accuracy, rework rates, defect recoveries, automation success, and resolution performance by supplier.
- Report the balance of allocated vs. unallocated work to support understanding of asset risk exposure.
- Challenge the status quo—bringing external market insight and a "better every day" mindset to drive change.
Who we’re looking for:
You’re someone who thrives where operations, data, and judgement intersect. You’ll have:
- Strong experience in reactive maintenance, service operations, or workflow control within utilities, transport, infrastructure, or similarly complex environments.
- Confidence applying risk‑based decision making in fast‑moving, ambiguous situations.
- A solid understanding of contracts, warranties, defect liability, and supplier obligations—and the persistence to enforce them.
- Analytical capability—you’re comfortable working with data, trends, and rules logic to inform decisions.
- A collaborative, trust‑building style, paired with the courage to take ownership and drive change.
If you also have the following, we’re especially interested in talking to you:
- Experience with BMC Remedy, Site Tracker, or similar tools.
- IAM awareness.
- Experience in a joint venture environment.
- ITIL awareness.
If you put customers at the core, believe in purposeful collaboration, and want to build smarter systems—not just manage volume—we’d love to hear from you.
Reactive Maintenance Manager. Job in Reading LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Project People, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Reactive Maintenance Manager in our Central Reading office, you'll benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth, all while contributing to meaningful projects that enhance service efficiency and customer satisfaction. Join us to be part of a team that values accountability, continuous improvement, and the drive to make a positive impact every day.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Maintenance Manager. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their challenges in reactive maintenance and think about how your skills can help them drive accountability and improve service levels.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to inform decisions in past roles, especially in areas like triage and prioritisation of maintenance tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and contributing to smarter systems in reactive maintenance.
We think you need these skills to ace Reactive Maintenance Manager. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Decision-Making Skills:In your application, highlight your experience with risk-based decision making. We want to see how you've tackled ambiguous situations and made impactful choices in reactive maintenance or service operations.
Be Data-Driven:Make sure to mention any analytical skills you have. We love candidates who can work with data and trends to inform their decisions. Share examples of how you've used data to improve processes or outcomes.
Demonstrate Collaboration:We value a collaborative approach, so don’t forget to showcase your ability to build trust and work with others. Talk about times when you’ve successfully partnered with teams or suppliers to drive change.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Reactive Maintenance Inside Out
Make sure you brush up on your knowledge of reactive maintenance processes and principles. Understand how triage, prioritisation, and allocation work in practice, and be ready to discuss specific examples from your experience that demonstrate your ability to make risk-based decisions.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data and trends to inform your decisions in past roles. Bring examples of how you've identified recurring issues and implemented solutions that improved operational efficiency. This will show your potential employer that you can blend data with judgement effectively.
✨Demonstrate Your Collaborative Spirit
This role requires a collaborative approach, so think of instances where you've worked with teams or suppliers to achieve a common goal. Be ready to share how you build trust and drive change within a team setting, as this will highlight your fit for the company culture.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready that reflect your understanding of the role and the company. Ask about their current challenges in reactive maintenance or how they envision the future of their workflows. This shows you're not just interested in the job, but also in contributing to their success.
