At a Glance
- Tasks: Deliver outstanding service to customers via phone, email, and webchat.
- Company: Join an award-winning team in a supportive and innovative environment.
- Benefits: Opportunities for progression and regular supportive meetings.
- Other info: Team spirit and resilience are key in this dynamic role.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Previous office-based customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Our client is looking for a new member of the team. They are growing and looking for a Customer Experience Advisor to join their award-winning team. You will play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we would love to hear from you.
You will be resolving customer queries at first point of contact via telephone calls, webchats, and emails. It is important to keep accurate and up-to-date customer records by working through admin tasks and being prepared to take ownership of issues and see them through to resolution.
You will have a customer-first mindset and strong communication skills, positivity, energy, and the ability to manage your own workload. The business promotes team spirit and resilience when dealing with challenging queries.
You will have previous experience in office-based customer service and be keen to go the extra mile. There is opportunity for progression within the business and regular supportive meetings to ensure you are enjoying your role to the full.
Customer Service Advisor. Job in Reading LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and award-winning team in Reading as a Customer Service Advisor, where your passion for exceptional customer service will be valued and nurtured. With a strong focus on employee growth, you will benefit from regular supportive meetings and clear pathways for progression, all within a collaborative and innovative work culture that encourages resilience and teamwork. This role not only offers the chance to make a meaningful impact on customers' experiences but also provides a vibrant environment that celebrates success and fosters personal development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at LilyLifestyle on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see that customer-first mindset in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past roles to demonstrate how you’ve resolved queries effectively. Remember, positivity and energy go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone the extra mile in previous roles to resolve queries and make customers happy.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in office-based customer service. We want to see how your skills align with the role of a Customer Experience Advisor, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well, as strong communication skills are key for this role. Remember, we appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a challenging query or went the extra mile for a customer. Be ready to discuss how you managed your workload and maintained a positive attitude in tough situations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This shows that you value communication and are ready to engage with customers effectively, which is crucial for a Customer Service Advisor role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
