At a Glance
- Tasks: Deliver outstanding service to Financial Advisers and Policyholders through various communication channels.
- Company: Join an award-winning team in a supportive and innovative environment.
- Benefits: Opportunities for progression, regular supportive meetings, and a positive team spirit.
- Other info: Embrace challenges and thrive in a dynamic workplace with a focus on teamwork.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Previous office-based customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Our client is looking for a new member of the team. They are growing and looking for a Customer Experience Advisor to join their award-winning team. You will play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we would love to hear from you.
You will be resolving customer queries at first point of contact via telephone calls, webchats, and emails. It is important to keep accurate and up-to-date customer records by working through admin tasks and being prepared to take ownership of issues and see them through to resolution.
You will have a customer-first mindset and strong communication skills, positivity, energy, and the ability to manage your own workload. The business promotes team spirit and resilience when dealing with challenging queries.
You will have previous experience in office-based customer service and be keen to go the extra mile. There is opportunity for progression within the business and regular supportive meetings to ensure you are enjoying your role to the full.
Customer Experience Specialist. Job in Reading LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and award-winning team in Reading as a Customer Experience Specialist, where your passion for exceptional service will be valued and nurtured. With a strong emphasis on employee growth, you will benefit from regular supportive meetings and clear pathways for progression, all within a collaborative and innovative work culture that champions resilience and teamwork. This role not only offers the chance to make a meaningful impact on customer satisfaction but also provides a vibrant environment that encourages personal and professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team spirit and customer-first mindset.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving queries via phone, email, and webchat, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you went the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your ownership of issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Experience Specialist. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone the extra mile in previous roles to help customers, as this will resonate with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Customer Experience Specialist, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research LilyLifestyle and their approach to customer service. Understanding their values and how they support Financial Advisers and Policyholders will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you've gone the extra mile for a customer. Highlight situations where you resolved queries effectively, as this aligns perfectly with the role's focus on delivering outstanding service.
✨Demonstrate Your Communication Style
Since the role involves various communication channels like phone, email, and webchat, practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Emphasise Team Spirit and Resilience
LilyLifestyle values teamwork and resilience, especially when dealing with challenging queries. Be ready to discuss how you've collaborated with colleagues in the past and how you handle difficult situations while maintaining a positive attitude.
