At a Glance
- Tasks: Provide essential support in housing adaptations and grants, ensuring smooth operations.
- Company: Join a purpose-led service dedicated to improving accessibility for individuals.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in business support, strong IT skills, and excellent communication abilities.
The predicted salary is between 30 - 30 £ per hour.
This role provides essential business and administrative support within a specialist housing service focused on adaptations and grants. You will play a key role in ensuring the smooth running of day-to-day operations, supporting both residents and internal teams through accurate data handling, customer communication, and process-driven administration. This is an excellent opportunity to join a purpose-led service that directly supports individuals in improving accessibility and quality of life within their homes.
Day-to-Day Responsibilities
- Manage incoming enquiries via email, telephone, and written correspondence, including triaging and responding appropriately.
- Accurately input, maintain and update customer data within internal databases and case management systems.
- Support application processing, including validation, tracking, and general system housekeeping.
- Generate reports for data analysis, FOI requests and service performance.
- Record and process invoices, raise purchase orders, and handle financial administration tasks.
- Arrange meetings, prepare agendas and take clear, accurate minutes where required.
- Manage shared inboxes, ensuring queries are actioned or escalated to relevant team members.
- Liaise with internal stakeholders and external agencies to support service delivery.
- Maintain accurate records in line with data protection and confidentiality regulations.
- Provide general administrative support including scanning, filing, and document preparation.
- Assist in keeping online content and service information up to date.
- Provide wider team support and cover across business support functions when required.
- Occasionally support service users directly, including potential assistance with completing documentation.
Required Skills & Experience
- Proven experience in a business support or administrative role within a structured, process-driven environment.
- Strong IT skills with experience using databases, CRM systems or case management platforms.
- Confident managing a high volume of emails, calls, and data processing tasks simultaneously.
- Excellent organisational skills with the ability to prioritise workload and meet deadlines independently.
- Strong written and verbal communication skills with a high level of accuracy and attention to detail.
- Experience delivering high-quality customer service, including handling challenging enquiries.
- Ability to work independently with minimal supervision while contributing effectively to a wider team.
- Good problem-solving and analytical skills.
- Comfortable adapting to new systems and processes quickly.
Desirable Experience
- Background in housing, public sector or related services.
- Experience with systems such as Salesforce, NEC or similar platforms (or other transferable CRM systems).
- Exposure to grants, adaptations, disability services or similar specialist areas.
- Willingness to attend occasional in-person visits to support service users (not essential).
Business Support Officer - Housing Adaptations and Grants. Job in Reading LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a purpose-driven team as a Business Support Officer in Reading, where you will contribute to enhancing the quality of life for residents through vital housing adaptations and grants. Enjoy a hybrid working model that offers flexibility, alongside opportunities for professional growth within a supportive environment that values your contributions. With a focus on collaboration and community impact, this role provides a meaningful way to make a difference while developing your skills in a dynamic administrative setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Housing Adaptations and Grants. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to people in the housing sector or those who work in similar roles. A quick chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock interview with a friend or family member. This will help you articulate your experience and skills clearly, especially how they relate to business support and customer service.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common databases and CRM systems like Salesforce. If you can demonstrate your ability to adapt to new systems quickly, you'll stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Officer - Housing Adaptations and Grants. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your experience in business support and administration, especially in process-driven environments, to show us you’re the right fit!
Show Off Your IT Skills:We love tech-savvy candidates! Mention any experience you have with databases, CRM systems, or case management platforms. If you've worked with Salesforce or similar systems, be sure to include that too!
Communicate Clearly:Strong written communication is key for this role. Keep your application clear and concise, and don’t forget to proofread for accuracy. We want to see your attention to detail shine through!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in housing adaptations and grants. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and processing applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with databases and CRM systems. If you've used platforms like Salesforce or NEC, mention specific examples of how you’ve effectively managed data or improved processes. This will highlight your technical abilities and reassure them that you can hit the ground running.
✨Demonstrate Your Customer Service Skills
This role involves a lot of communication with residents and internal teams, so be ready to share examples of how you've handled challenging enquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to maintain a high level of customer service.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in service delivery, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
