At a Glance
- Tasks: Be the friendly face of Audi, helping customers with their vehicle servicing needs.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on talent development.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a fantastic career development programme.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer satisfaction while learning and growing in a dynamic environment.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Reading Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Don't worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential:
- Enhanced Holiday Entitlement: 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Audi Service Consultant. Job in Reading LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Sytner Group is an exceptional employer, offering a supportive and inclusive work environment in Reading for those looking to excel as an Audi Service Consultant. With a commitment to employee development through comprehensive training and an industry-leading benefits package, including enhanced holiday entitlement and career progression opportunities, Sytner fosters a culture where every team member is valued and encouraged to reach their full potential. Join us to be part of a dynamic team that prioritises outstanding customer care and personal growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Audi Service Consultant. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Reading Audi and Sytner Group. Understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about outstanding customer care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished when you go for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Audi Service Consultant. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service, even if it's not in the automotive industry. We want to see how you can connect with customers and provide them with the best care possible.
Tailor Your Application:Take a moment to customise your application for the Audi Service Consultant role. Mention specific skills or experiences that relate directly to the job description. This shows us you're genuinely interested in joining our team!
Be Yourself:We value authenticity! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can build rapport with customers, so show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you research Reading Audi and Sytner Group. Understand their values, the brands they represent, and what makes them stand out in customer service. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Consultant, you'll be the bridge between customers and the workshop. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to build rapport and handle customer queries.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a neat folder containing your CV, any certificates, and notes on your experiences. During the interview, highlight your attention to detail and how it has helped you in previous roles, especially in busy environments.
