At a Glance
- Tasks: Resolve customer issues and troubleshoot hardware, software, and systems effectively.
- Company: Join a dynamic team at LilyLifestyle in Puckeridge.
- Benefits: Competitive pay, hybrid work model, and opportunities for growth.
- Other info: Ideal for tech enthusiasts eager to learn and grow.
- Why this job: Challenge yourself in a fast-paced environment while helping customers succeed.
- Qualifications: Strong problem-solving skills and technical knowledge required.
The predicted salary is between 38400 - 38400 £ per year.
Our client is seeking a Technical Support Specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager. The Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you.
Required skills & experience:
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Agile, resourceful learner with strong attention to detail
Candidates must be able to display a working knowledge with:
- Applying technical concepts to troubleshooting procedures
- Installing, configuring, and troubleshooting various software, and hardware
- A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset.
Preference will be given to candidates with the following skills and experience:
- 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Bachelor's Degree/Diploma with technical background
- Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+
- Minimum of 1 year experience working with a CRM platform
- Experience working in environments using the KCS Methodology
Technical Support Specialist. Job in Puckeridge LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Technical Support Specialist in Puckeridge, you'll enjoy the benefits of a hybrid working model, competitive pay, and the opportunity to work with cutting-edge technologies while being part of a supportive team that values your contributions and encourages continuous learning.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist. Job in Puckeridge LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their products, services, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to simulate some common technical issues and think through how you'd resolve them. This will prepare you for any scenario they might throw at you.
✨Tip Number 3
Show off your communication skills! Be ready to explain complex technical problems in simple terms. Remember, it’s not just about what you know, but how well you can share that knowledge with others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Specialist. Job in Puckeridge LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and problem-solving skills. We want to see how you've tackled complex issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-first mentality and your curiosity about technology. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills:Since you'll be dealing with customers of all skill levels, it's crucial to demonstrate your ability to explain complex technical problems in simple terms. We love personable candidates who can connect with others easily!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software. Familiarise yourself with video surveillance systems and ONVIF protocols, as these could come up in the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your systematic approach to problem-solving.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to demonstrate that you can communicate effectively with customers of all skill levels, so consider role-playing with a friend to refine your delivery.
✨Demonstrate Your Customer-First Mentality
Be ready to share instances where you’ve gone above and beyond for a customer. Highlight your ability to manage expectations and provide timely updates, as this is crucial for success in a technical support role.
