At a Glance
- Tasks: Own and grow enterprise accounts, driving strategic expansion and building long-term relationships.
- Company: Fast-growing ServiceNow consultancy with a focus on public sector and enterprise organisations.
- Benefits: Competitive salary, private healthcare, generous holiday, and professional development opportunities.
- Other info: Join a certified Great Place to Work with a commitment to inclusivity and growth.
- Why this job: Make a real impact in a supportive environment while working with top-tier clients.
- Qualifications: Strong enterprise sales experience and ability to manage complex accounts.
The predicted salary is between 50000 - 65000 £ per year.
Reporting line: David Bartoli (Sales Director)
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We are looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption.
You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first‑class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end‑to‑end (prospecting, proposals, pricing and negotiation).
Role and key responsibilities:
- Hands‑on role in a high‑expectation environment.
- You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them.
- Build trusted relationships with senior stakeholders and turn them into clear, long‑term account plans.
- Identify expansion opportunities across managed services, projects and new use cases.
- Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date.
- Bring the customer perspective into UP3 and help shape how we support and grow each account.
What you’ll be selling:
- Managed Support Services (MSS) – product support, triage and issue resolution
- Managed Development Services (MDS) – ServiceNow app development, days per year
- Professional Services (PS) – project‐based delivery
Who you’ll be selling to:
- Mid‑market enterprise and public sector orgs operating at national to global scale.
- Regulated, mission critical environments (defence, CNI, transport, legal, healthcare).
- Deep, long‑term customer relationships rather than transactional engagements.
- Customers who rely on ServiceNow as a core operational and transformation platform.
Deal profile, sales motion and compensation:
- Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target
- Account model: Land and expand within existing enterprise customers
- Typical deal sizes: £200k - £1m+ (with multiyear expansion potential)
- Sales cycles: Expect 18‒4 months, shorter than this is uncommon
- Stakeholders: Platform owners, IT leadership, transformation leads and procurement
- Growth expectation: c. 20–30 % YoY growth across a small portfolio of accounts
Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities while delivering real value along the way.
What we’re looking for:
- ServiceNow experience is a plus, but not a must‑have – strong enterprise sales experience matters more.
- Strong experience in enterprise account management or strategic sales.
- Proven success growing revenue within existing customers (not just renewals).
- Experience selling managed services, consulting or complex technology solutions.
- Comfortable navigating long sales cycles and multiple senior stakeholders.
- Good commercial judgement and a track record of owning deals from start to finish.
- A clear, organised approach to pipeline and account planning.
- Enjoys autonomy, accountability and high standards.
What’s in it for you?
- A genuinely Great Place to Work – certified since 2022.
- Inclusive and supportive working environment – support for Women in Tech.
- Vitality private healthcare, GP access, Bupa dental care and onsite gym.
- Enhanced parental leave package, pension (4 % employer contribution) and life insurance.
- Comprehensive training, professional development and career progression – we invest in our people and actively promote from within.
- 25 days holiday (increasing with tenure), plus bank holidays.
- £250 home office setup allowance.
- Best in class tech stack, tools and training – committed to providing everything you need to be successful.
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner Role. Job in London LilyL[...] employer: United Cerebral Palsy of Georgia
UP3 is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong commitment to employee growth, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as private healthcare and generous holiday allowances. Our focus on building long-term relationships with clients ensures that our team members engage in meaningful work, driving impactful results in the public sector and beyond.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Sector / Enterprise Sales Account Manager - ServiceNow Partner Role. Job in London LilyL[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector and enterprise sales space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research UP3 and understand their services inside out. Be ready to discuss how you can help them grow their enterprise accounts and drive value for customers. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing accounts and driving growth clearly. Role-play with a friend or use a mirror to refine your delivery. Confidence is key, especially when discussing complex solutions like ServiceNow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining UP3 and being part of their exciting journey in the public sector.
We think you need these skills to ace Public Sector / Enterprise Sales Account Manager - ServiceNow Partner Role. Job in London LilyL[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in enterprise sales and account management, especially any success stories that show how you've driven growth in existing accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we're looking for. Don't forget to mention your understanding of the public sector and complex environments.
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build long-term relationships with stakeholders. Share examples of how you've turned these relationships into successful account plans or expansion opportunities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand ServiceNow and its offerings inside out. Familiarise yourself with the specific services UP3 provides, like Managed Support Services and Managed Development Services. This knowledge will help you speak confidently about how you can drive growth for enterprise customers.
✨Build Relationships
Since this role is all about long-term relationships, think about how you can demonstrate your ability to build trust with stakeholders. Prepare examples from your past experiences where you've successfully managed accounts and turned them into strategic partnerships.
✨Showcase Your Sales Discipline
Be ready to discuss your approach to managing sales cycles. Highlight your experience in documenting processes, analysing why deals are won or lost, and how you keep your pipeline transparent. This will show that you have the discipline needed for a high-expectation environment.
✨Prepare for the Long Game
Understand that success in this role comes from patience and credibility. Be prepared to talk about how you've navigated long sales cycles and maintained engagement with multiple senior stakeholders. Share stories that illustrate your commitment to delivering real value over time.
