At a Glance
- Tasks: Handle customer enquiries and resolve complex issues in a fast-paced environment.
- Company: Join a respected organisation in Cheltenham with a focus on customer service excellence.
- Benefits: Earn £15.06 per hour with flexible hours and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work collaboratively across teams.
- Why this job: Make a real impact on customer experience and support service improvements.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cheltenham
Pay: £15.06 per hour, 37 hours per week
Contract: Temporary Contract ongoing
Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast‑paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer‑focused environment and enjoys supporting service improvements across a wider business function.
The Role
- You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.
Key Responsibilities
- Handle customer enquiries across a range of communication channels
- Take ownership of more complex and escalated customer queries
- Liaise with internal departments and external organisations to resolve issues efficiently
- Deliver a professional and customer‑focused service at all times
- Support and coordinate corporate complaints and customer feedback processes
- Promote best practice in complaint handling and customer service
- Maintain and review customer behaviour and complaints policies in line with legislation and guidance
- Support wider service improvement initiatives across the organisation
- Manage the Personal Safety Register process and liaise with Health and Safety teams
- Prepare KPI data, compliance reports and governance information
- Maintain accurate records and update internal systems
- Support wider administrative and operational processes
What We're Looking For
- Previous experience within a customer service and administrative role
- Strong written and verbal communication skills
- Excellent organisation and time management abilities
- Confident using Microsoft Office applications, particularly Excel
- Experience using multiple IT systems and databases
- Strong attention to detail and accurate record‑keeping skills
- Ability to remain calm and professional in challenging situations
- Flexible, adaptable and solution‑focused approach
- Strong teamworking and relationship‑building skills
Desirable Experience
- Experience using CRM systems
- Previous public sector experience
- Complaint handling and feedback management experience
Why Apply?
This is an excellent opportunity for a customer‑focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery.
Senior Customer Service Representative. Job in Prestbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and respected organisation in Cheltenham as a Senior Customer Service Representative, where your expertise will directly enhance customer experiences. With a commitment to professional development, a supportive work culture, and a focus on service improvement, this role offers you the chance to thrive in a fast-paced environment while making a meaningful impact. Enjoy competitive pay and the opportunity to collaborate with dedicated teams, all within a vibrant community that values exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Representative. Job in Prestbury LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Senior Customer Service Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle escalated issues or complex enquiries, as these are key parts of the role. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with CRM systems and your ability to manage complaints effectively. We want to see how you can bring value to their team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Service Representative. Job in Prestbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Service Officer role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you've handled complex enquiries in the past. Keep it engaging and personal, so we can get a sense of who you are.
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep your language professional yet approachable, just like how you'd communicate with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around complaint handling and service improvements. Be ready to share specific examples from your past experiences that highlight your ability to resolve complex issues and deliver exceptional service.
✨Show Off Your Communication Skills
Since this role requires strong written and verbal communication skills, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or internal teams to resolve issues.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you've handled escalated customer queries in the past. Think of a couple of challenging situations and explain how you approached them, what solutions you implemented, and the positive outcomes that resulted.
✨Be Ready to Talk Tech
Familiarise yourself with the IT systems and databases mentioned in the job description. If you have experience with CRM systems or Microsoft Excel, be prepared to discuss how you've used these tools to enhance customer service and maintain accurate records.
