At a Glance
- Tasks: Deliver 5-star customer service and support to clients in financial services.
- Company: Well-established client based in Kings Hill with a focus on exceptional service.
- Benefits: Competitive salary, Monday to Friday schedule, and opportunities for career growth.
- Other info: Help support local charities while building your career in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 26932 - 26932 £ per year.
We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.
Duties for this position include:
- Respond to customer enquiries in a professional, timely and efficient manner in line with the client’s internal standards
- Participate in active communications between the Customer Service teams
- Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identify and/or resolve issues and problems
- Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business
- High level of data entry and cross-referencing information
- Maintain and be aware of relevant internal policies and comply with these
The successful candidate will have:
- Previous experience with telephone customer service
- Financial services industry experience (Desirable)
- Excellent time management skills
- Can articulate to a high level both written and verbally
- Great organisational and telephone skills are essential
- Strong IT skills and be able to work professionally whilst under pressure
- Great team player skills with a positive attitude
- Competent in communicating with all levels of staff/team members
- Positive attitude with the ambition to exceed targets
If you feel you meet the above criteria, please apply online for immediate consideration.
Premium Customer Service Advisor — Financial Services employer: United Cerebral Palsy of Georgia
Join a well-established company in Kings Hill that prioritises employee growth and a supportive work culture. As a Premium Customer Service Advisor, you will benefit from a competitive salary, a Monday to Friday schedule, and the opportunity to develop your skills in the financial services sector while contributing to a team dedicated to delivering exceptional customer experiences. With a focus on professional development and community support, this role offers a rewarding environment for those looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premium Customer Service Advisor — Financial Services
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Premium Customer Service Advisor — Financial Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and financial services. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering 5-star service and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to articulate clearly. We love candidates who can express themselves well both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the financial services industry and the specific products your potential employer offers. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. If you're unsure about a question, don't hesitate to ask for clarification—it's better to get it right than to guess!
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or turned a negative experience into a positive one. This will illustrate your ability to meet the high standards expected in this role.
✨Be Proactive and Positive
Exude a positive attitude throughout the interview. Employers love candidates who are proactive and can identify opportunities for improvement. Share ideas on how you could contribute to the team and enhance customer satisfaction, showing that you're not just looking to fill a role but to make a real impact.
