At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for customers.
- Company: Join a dynamic company based in Portsmouth, specialising in managed ICT services.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Great chance to develop your career in a supportive and innovative environment.
- Why this job: Be at the forefront of technology and help businesses thrive with your skills.
- Qualifications: Experience in ICT support, especially with Microsoft products and cloud technologies.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services.
This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development.
Technical Skills- Essential - Experience in an ICT Support Help desk role supporting Microsoft Products.
- Essential - Experience in Supporting Windows Server environments using technologies.
- Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers.
- Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL.
- Essential - Experience with deploying and managing Backup and Disaster Recovery solutions.
- Desirable - Certifications in Server Administration.
- Desirable - Certifications in Hyper Visor Administration.
- Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune).
- Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required.
- Highly presentable when working on customer sites.
- Self-motivated, well organised individual capable of managing own time and workloads.
- Creating and following existing documentation, to ensure that projects are completed successfully.
- Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed.
IT Support Specialist. Job in Portsmouth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team at our Portsmouth HQ, where we prioritise innovation and employee growth in the IT sector. As an IT Support Specialist, you'll benefit from a collaborative work culture that encourages professional development, alongside competitive remuneration and opportunities to lead projects. Our commitment to technology-driven solutions ensures that you will be at the forefront of ICT advancements while enjoying a supportive environment that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist. Job in Portsmouth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Portsmouth. It's a great way to meet potential employers and get your name out there. Plus, you never know who might be looking for an IT Support Specialist just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or onboard new customers. Being ready to demonstrate your problem-solving skills can make a huge difference!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our IT Support Specialists.
We think you need these skills to ace IT Support Specialist. Job in Portsmouth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight your experience with Windows Server, Office 365, and Microsoft Azure, as these are key skills we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit us at StudySmarter. Be sure to mention any relevant certifications or experiences that set you apart.
Showcase Your Communication Skills:Since this role involves customer interaction, it's crucial to demonstrate your excellent written and oral communication skills. Make sure your application is clear, concise, and free of jargon. We want to see how you can present technical information in an easy-to-understand way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and Microsoft Azure. Be ready to discuss specific experiences you've had with these technologies, especially in troubleshooting and migrations. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
As an IT Support Specialist, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer issues in the past. Highlight your communication skills and ability to present technical information clearly to non-technical users.
✨Demonstrate Leadership Potential
Since the role involves supporting junior technicians, think of instances where you've taken the lead or mentored others. Share your approach to guiding less experienced team members and how you ensure projects are completed successfully.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when troubleshooting issues or onboarding new customers. This will show your analytical skills and how you approach challenges in a structured way.
