At a Glance
- Tasks: Support operational work by managing case backlogs and liaising with teams.
- Company: Join HM Land Registry, a key player in public service.
- Benefits: Weekly pay, flexible hours, and potential for contract extension.
- Other info: Opportunity for career growth and support for veterans and candidates with disabilities.
- Why this job: Make a real difference in a vital administrative role.
- Qualifications: Attention to detail, teamwork, and good communication skills required.
The predicted salary is between 28700 - 30000 £ per year.
Surge Support Role - Plymouth
Location: Plymouth, PL6 Fully Office Based
Pay Rate: 13.90 paid on a weekly basis
Contract Type: Temporary (chance of an extension but down to business need)
Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed)
Start Date: Monday 8th June 2026
About the role:
Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business.
Key Responsibilities:
- Control the distribution and allocation of applications
- Investigate reports and escalate issues appropriately
- Liaise with operational teams on application progress
- Maintain accurate application lists and records
- Communicate with customers via phone or email when required
- Record actions using the Points Arising Screen (PAS) and any correspondence issued
- Identify recurring issues and contribute to continuous improvement
- Carry out additional administrative tasks as needed
Experience needed:
- Strong attention to detail with the ability to identify gaps or errors
- Confident following written procedures
- Experience working collaboratively to achieve shared goals
- Excellent organisational and time management skills
- Effective verbal and written communication skills
- Good working knowledge of Microsoft Office (Outlook, Word, Excel)
- Previous admin and/or customer service experience in an office environment
Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks.
If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Plymouth Surge Support Admin Officer employer: United Cerebral Palsy of Georgia
At HM Land Registry in Plymouth, we pride ourselves on being an excellent employer that values collaboration and employee growth. Our supportive work culture fosters continuous improvement and offers opportunities for professional development, all while providing a competitive pay rate and flexible working hours. Join us to make a meaningful impact in a role that not only supports our operational goals but also contributes to the wider community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Plymouth Surge Support Admin Officer
✨Tip Number 1
Get to know the company! Research HM Land Registry and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to admin roles, like how you handle tight deadlines or manage multiple tasks. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They might share insights about the role or even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Plymouth Surge Support Admin Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Surge Support role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Attention to Detail:Since this role requires strong attention to detail, be sure to proofread your application. A few typos can make a big difference, so double-check everything before hitting send!
Highlight Relevant Experience:If you've got previous admin or customer service experience, shout about it! Share specific examples of how you've successfully managed tasks or improved processes in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for us all!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Surge Support Admin Officer role. Familiarise yourself with the key responsibilities like managing application backlogs and liaising with operational teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Given the emphasis on accuracy in this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or maintaining accurate records, these anecdotes will highlight your suitability for the job.
✨Brush Up on Your Communication Skills
Since you'll be communicating with customers and colleagues via phone and email, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your verbal communication skills and ensure you can convey information effectively.
✨Demonstrate Flexibility and Teamwork
This role requires collaboration and flexibility, so be ready to share instances where you've worked well in a team or adapted to changing circumstances. Highlighting your ability to work towards shared goals will resonate well with the interviewers.
