At a Glance
- Tasks: Provide top-notch technical support and manage escalated issues in a fast-paced environment.
- Company: Join a leading tech organisation that values innovation and customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and career progression opportunities.
- Other info: Work Monday to Friday with free parking and a supportive team culture.
- Why this job: Make a real impact by supporting critical systems and enhancing customer experiences.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You will be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you will combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
- Technical Support & Systems Management
- Deliver 2nd line support for software applications and business systems
- Take ownership of escalated incidents through to resolution
- Investigate recurring technical issues and implement preventative solutions
- Assist with software updates, testing, and feature deployments
- Maintain internal support documentation and knowledge resources
- Monitor system performance and proactively identify risks
- Customer & Technical Account Support
- Act as a technical contact for key customer accounts
- Deliver onboarding and user training sessions
- Provide guidance on best practice system usage
- Monitor customer engagement and support retention initiatives
- Assist in maintaining excellent service delivery standards
- Work collaboratively to improve the customer experience
- Database & Data Support (Desirable)
- Support SQL database maintenance and integrity
- Write and optimise SQL queries for reporting and troubleshooting
- Assist with data audits, backups, and validation checks
- Investigate data discrepancies and support corrective actions
- Support data migration and configuration changes
Skills & Experience Required
- Minimum 3 years experience within IT, systems, or application support
- Strong knowledge of Windows Server environments and networking fundamentals
- Experience troubleshooting application and system-related issues
- Confident communication skills with the ability to manage customer relationships professionally
- Experience using ticketing/service management systems
- Strong analytical and problem-solving capabilities
- Ability to manage workload independently and prioritise effectively
Desirable Experience
- Office 365
- SharePoint
- Network administration
- SQL/database support
What’s on Offer?
- Competitive salary of £30,000 - £35,000 DOE
- Permanent full-time position
- Monday to Friday working hours (09:00 - 15:00)
- Ongoing training and development opportunities
- Career progression within a growing organisation
- Company laptop and mobile phone
- Company pension scheme
- Free on-site parking
- 20 days holiday plus bank holidays
Additional Information
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred.
Technical Support Engineer. Job in Stanground LilyLifestyle Jobs in Peterborough employer: United Cerebral Palsy of Georgia
Join a forward-thinking technology-led organisation in Peterborough, where your role as a Technical Support Engineer will not only challenge your technical skills but also enhance your career growth. With a strong emphasis on employee development, a collaborative work culture, and competitive benefits including ongoing training, a company pension scheme, and generous holiday allowance, this is an excellent opportunity for those seeking a rewarding and dynamic work environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer. Job in Stanground LilyLifestyle Jobs in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common technical support scenarios. Think about how you'd handle escalated issues or customer queries. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or examples of your troubleshooting success, bring them along to interviews. It’s a great way to demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Technical Support Engineer role!
We think you need these skills to ace Technical Support Engineer. Job in Stanground LilyLifestyle Jobs in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer management experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Engineer role. Share specific examples of how you've tackled technical issues and improved customer experiences in the past.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can convey complex technical information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your communication skills and how you've managed customer relationships. Think about times when you turned a frustrated customer into a satisfied one!
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical technical issues during the interview. Practice articulating your thought process clearly, as they’ll want to see how you approach problem-solving and whether you can think on your feet.
✨Familiarise Yourself with SQL and Data Management
If you have experience with SQL databases, be ready to discuss it! Brush up on writing and optimising SQL queries, as well as any data integrity issues you've dealt with. This will show you're not just a tech whiz but also someone who understands the importance of data management.
