At a Glance
- Tasks: Provide first-line IT support to clients via phone and email.
- Company: Join a specialist IT company in a modern office environment.
- Benefits: Competitive pay, overtime opportunities, full training, and weekly pay.
- Other info: Flexible shifts and a supportive team atmosphere.
- Why this job: Kickstart your IT career with excellent training and growth potential.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading IT company in Peterborough, where your passion for technology and customer service will be valued. With comprehensive training, flexible working hours, and opportunities for career progression, this role as an IT Helpdesk Advisor offers a rewarding path for both seasoned professionals and those new to the field. Enjoy competitive pay, overtime opportunities, and a culture that celebrates employee achievements through initiatives like the Temp of the Month reward.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common IT support scenarios with a friend. This will help you feel more confident when speaking with potential clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any customer service experience. We want to see how you can bring your unique flair to the IT Helpdesk role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about joining our team in Peterborough and how you can contribute to our success.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common hardware, software, and network issues that you might encounter as an IT Helpdesk Advisor. This will not only help you answer technical questions but also show your passion for technology.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process during the interview, so be ready to demonstrate how you would guide a customer step-by-step.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved conflicts, as this will highlight your ability to build strong client relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
