At a Glance
- Tasks: Deliver exceptional customer service and promote banking products to meet client needs.
- Company: Reputable banking institution with a focus on career development.
- Benefits: Competitive salary, supportive environment, and opportunities for career growth.
- Other info: Work closely with experienced professionals and build lasting client relationships.
- Why this job: Join a dynamic team and make a positive impact on customers' financial journeys.
- Qualifications: Strong sales skills and previous retail or banking experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hounslow (Fully Office Based)
Salary: 27,000 per annum
Contract: Permanent
About the Role
We are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional sales track record is a must have. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.
Key Responsibilities
- Proactively identify and pursue sales opportunities through referrals, networks, and events.
- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Handle customer queries and complaints promptly and professionally.
- Promote and cross-sell banking products and services to meet customer needs.
- Support business development initiatives, including attending events and networking activities.
- Process new account applications, service requests, and AML checks.
- Operate cash services, maintain accurate registers, and process remittances.
- Provide cover for colleagues when required and undertake delegated responsibilities from senior management.
Skills & Competencies
- Strong networking and sales skills.
- Excellent interpersonal and communication skills (both written and verbal).
- Ability to establish credibility and rapport quickly.
- Comfortable discussing financial needs and tailoring solutions for customers.
- Previous retail sales or banking experience preferred.
- Results-driven with a proactive, self-motivated approach.
Reporting Line
Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.
Why Join Us?
This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
Personal Banker. Job in Hounslow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our Hounslow branch as a Personal Banker and experience a supportive work culture that prioritises employee growth and development. With a focus on exceptional customer service, you'll have the opportunity to build lasting client relationships while enjoying a competitive salary and a dynamic team environment. Our commitment to your professional journey ensures that you will thrive in a role that is both meaningful and rewarding.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Banker. Job in Hounslow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to banking. You never know who might have a lead on a job or be able to put in a good word for you. Plus, it’s a great way to practice your sales pitch!
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your sales achievements and how you’ve gone the extra mile for customers in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Personal Banker. Job in Hounslow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales track record and customer service skills. We want to see how you've gone the extra mile in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Personal Banker role. Share specific examples of how you've built trust with clients and met their financial needs.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like you would when speaking to a client!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the banking products and services offered by the company. This will help you confidently discuss how you can promote and cross-sell these offerings to meet customer needs.
✨Showcase Your Sales Success
Prepare specific examples of your previous sales achievements. Highlight how you identified opportunities and built relationships with clients. This will demonstrate your results-driven approach and ability to contribute to the branch's sales objectives.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional service, think of scenarios where you handled customer queries or complaints effectively. Practising these responses will help you convey your interpersonal skills during the interview.
✨Be Ready to Network
As a Personal Banker, networking is key. Be prepared to discuss how you would pursue sales opportunities through referrals and events. Showing that you understand the importance of building relationships will set you apart from other candidates.
