At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Belmont Recruitment, dedicated to quality healthcare services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday.
The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
- Previous experience working in a customer-focused or office-based administrative role
- Strong telephone handling and communication skills
- Experience booking appointments or managing diaries
- Excellent attention to detail and data entry accuracy
- Ability to prioritise workload and work to tight deadlines
- Proficiency in Microsoft Office, including Outlook and Excel
- Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV.
Patient Services Specialist. Job in Kirton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Belmont Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Lincolnshire, our team enjoys a collaborative environment where they can develop their skills while providing vital patient services. With a commitment to high-quality care and adherence to national standards, we ensure that our employees find meaningful and rewarding opportunities in the healthcare sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Specialist. Job in Kirton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in patient services.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if the job is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Services Specialist. Job in Kirton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d handle patient interactions.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Specialist. Familiarise yourself with the key responsibilities like booking appointments and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of telephone communication, practice your phone etiquette. You could do mock calls with a friend to get comfortable with handling inquiries and providing information clearly. This will help you demonstrate your strong telephone handling skills during the interview.
✨Show Off Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was accurately updating records or managing appointments, having specific stories ready will highlight your ability to maintain accuracy, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the Outpatients department. Think about how you would manage a high volume of calls or deal with a clinic cancellation. Showing that you can think on your feet will impress the interviewers.
