At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Belmont Recruitment, dedicated to quality healthcare services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday.
The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
- Previous experience working in a customer-focused or office-based administrative role
- Strong telephone handling and communication skills
- Experience booking appointments or managing diaries
- Excellent attention to detail and data entry accuracy
- Ability to prioritise workload and work to tight deadlines
- Proficiency in Microsoft Office, including Outlook and Excel
- Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV.
Patient Services Advisor. Job in Kirton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Belmont Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the heart of Lincolnshire, our team enjoys a collaborative environment where they can develop their skills while making a meaningful impact on patient care. With flexible working hours and a commitment to maintaining high standards, we ensure that our employees feel valued and empowered in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor. Job in Kirton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Belmont Recruitment and their client’s values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since the role involves handling a high volume of calls, consider doing mock calls with friends or family. This will boost your confidence and help you communicate clearly under pressure.
✨Tip Number 3
Prepare for common interview questions related to patient services. Think about scenarios where you've demonstrated excellent customer service or handled difficult situations. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Patient Services Advisor role.
We think you need these skills to ace Patient Services Advisor. Job in Kirton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your telephone handling and appointment booking experience!
Show Off Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d handle patient interactions.
Be Detail-Oriented:Attention to detail is key in this role, especially when managing patient records. Make sure your application is free from typos and errors, and consider mentioning any specific examples where your attention to detail made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with the key responsibilities like booking appointments and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves handling a high volume of calls, practice your telephone communication skills. You could role-play with a friend or family member, simulating common scenarios you might face. This will help you feel more at ease during the interview when discussing your experience with phone handling.
✨Show Off Your Attention to Detail
Highlight your attention to detail during the interview. Bring examples of how you've maintained accurate records or managed appointments in previous roles. This will demonstrate your ability to handle the meticulous nature of the job and reassure them that you can meet their standards.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may come up during the interview. Think about how you would handle situations like a patient needing urgent assistance or a last-minute appointment cancellation. Having clear, structured responses will show that you can think on your feet and prioritise effectively.
