At a Glance
- Tasks: Provide essential support to customers and coordinate casework efficiently.
- Company: Join a highly desirable employer with a focus on customer service.
- Benefits: Enjoy 25 days holiday, hybrid working, and flexible benefits.
- Other info: Flexible hours with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and teamwork experience required.
The predicted salary is between 12 - 15 £ per hour.
Our client is looking for Customer Liaison Officers to provide essential administrative support in processing case work from initial customer enquiry through to maintenance of project, at a pace, quality and cost that meet customer expectations and business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
Key Responsibilities
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
Key Attributes
- Excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
Benefits
- 25 days holiday plus Bank Holidays (pro rata)
- Hybrid working (After full training is complete)
- Childcare vouchers
- Flexible benefits programme
- Highly desirable employer contribution pension
- 3x life assurance
- Onsite parking – not guaranteed
- First come first serve (residential parking nearby)
- Health cash plan
Hours: 20-25 hours per week, across 5 days (Monday-Friday) hybrid working available.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.
Part-time Customer Support Officer. Job in Staines LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
March Recruitment is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working arrangements, generous holiday allowances, and a comprehensive benefits package, including a pension scheme and health cash plan, employees can thrive both personally and professionally in the vibrant town of Staines. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Support Officer. Job in Staines LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about liaising with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team at LilyLifestyle.
We think you need these skills to ace Part-time Customer Support Officer. Job in Staines LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring your unique flair to our customer support team!
Show Off Your Communication Skills:Since this role involves a lot of interaction, be sure to demonstrate your excellent written communication skills in your application. Clear and concise language will show us you can handle customer enquiries like a pro!
Highlight Teamwork Experience:We love a good team player! Share examples of how you've successfully worked as part of a team in the past. This will help us see how you can fit into our collaborative environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and attributes required for the Customer Support Officer role. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to meet their expectations.
✨Brush Up on Your Microsoft Office Skills
As the job requires good knowledge of Microsoft Office, it’s a good idea to review your skills in Word, Excel, and Outlook. Be ready to discuss how you’ve used these tools in previous roles, especially in relation to maintaining databases or coordinating schedules.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you’re genuinely interested and engaged, which can leave a positive impression.
