At a Glance
- Tasks: Schedule installations and maintenance, ensuring engineers meet service level agreements.
- Company: Join a dynamic team at LilyLifestyle in Mid Kent with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Immediate consideration for candidates who meet the criteria!
- Why this job: Be the backbone of our engineering team and make a real difference in customer service.
- Qualifications: Experience in customer service and scheduling, plus good UK geography knowledge.
The predicted salary is between 25000 - 27000 £ per year.
Location: Mid Kent (Hybrid 2 days office 3 days homes)
Salary: £25,000 - £27,000
A great opportunity has arisen for an experienced scheduler to join my client based in Mid Kent. The role is to ensure all installations, maintenance, and fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA.
- Schedule all installation works raised by Sales Support team and liaise with customers on required dates.
- Provide the engineering team with all relevant information to complete their jobs.
- Using SAP to plan and prioritise the engineers' workload on a daily basis for installation, reactive, and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works.
- Take customer phone calls into the Service Delivery team and assist customers as necessary.
- Liaise with new and existing customers to plan and inform them of any works being undertaken, advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed.
The right candidate will have/be:
- Previous experience in a customer service role essential.
- Good knowledge of UK geography essential.
- Experience of scheduling a team of field engineers essential.
If you feel you meet the above criteria, please apply for immediate consideration!
Scheduler. Job in Paddock Wood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Paddock Wood where your scheduling expertise will be valued and rewarded. With a hybrid work model, you can enjoy the flexibility of working from home while being part of a supportive work culture that prioritises employee growth and development. Our commitment to excellence ensures that you will have the opportunity to make a meaningful impact while enjoying competitive benefits and a collaborative environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler. Job in Paddock Wood LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and customer service. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Scheduler. Job in Paddock Wood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Tech Skills:Since you'll be using SAP and other tools, mention any relevant software experience you have. We appreciate candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills and knowledge of SAP. Be ready to discuss how you've successfully managed engineers' workloads in the past, and think of specific examples where you prioritised tasks effectively.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its services. Understanding their operations and customer service approach will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers, be prepared to share examples of how you've handled customer queries or complaints in previous roles. Highlight your communication skills and ability to keep customers informed.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a scheduler, like dealing with last-minute changes or scheduling conflicts. Practise how you would handle these situations, as interviewers often look for problem-solving abilities.
