At a Glance
- Tasks: Schedule installations and maintenance, ensuring engineers meet service level agreements.
- Company: Join a dynamic team at LilyLifestyle in Mid Kent.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Immediate consideration for candidates who meet the criteria!
- Why this job: Be the backbone of our engineering team and make a real difference.
- Qualifications: Customer service experience and knowledge of UK geography required.
The predicted salary is between 25000 - 27000 £ per year.
Location: Mid Kent (Hybrid 2 days office 3 days home)
Salary: £25,000 - £27,000
A great opportunity has arisen for an experienced scheduler to join my client based in Mid Kent. The role is to ensure all installations, maintenance, and fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA.
- Schedule all installation works raised by Sales Support team and liaise with customers on required dates.
- Provide the engineering team with all relevant information to complete their jobs.
- Using SAP to plan and prioritise the engineers' workload on a daily basis for installation, reactive, and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works.
- Take customer phone calls into the Service Delivery team and assist customers as necessary.
- Liaise with new and existing customers to plan and inform them of any works being undertaken, advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed.
The right candidate will have/be:
- Previous experience in a customer service role essential.
- Good knowledge of UK geography essential.
- Experience of scheduling a team of field engineers essential.
If you feel you meet the above criteria, please apply for immediate consideration!
Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Mid Kent as a Field Service Scheduler, where your expertise will be valued in a supportive and collaborative work environment. With a hybrid working model, competitive salary, and opportunities for professional growth, you'll play a crucial role in ensuring customer satisfaction while enjoying a healthy work-life balance. Our commitment to employee development and a culture of teamwork makes us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your scheduling skills! Brush up on how to prioritise tasks and manage time effectively. You might even want to create a mock schedule to demonstrate your organisational prowess during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Scheduler role. We love seeing your personality come through, so let us know what excites you about this opportunity.
Show Off Your Knowledge of UK Geography:Since knowing the lay of the land is crucial for this role, mention any relevant experience or knowledge you have about UK geography. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Field Service Scheduler inside out. Familiarise yourself with scheduling software like SAP, and brush up on your knowledge of UK geography. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers, be prepared to discuss your previous customer service experience. Think of specific examples where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to maintain strong relationships with clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, they might ask how you would prioritise multiple urgent calls. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
