At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences and building strong relationships.
- Company: Join a respected automotive group that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy manufacturer training and a professional working atmosphere.
- Why this job: Kickstart your automotive career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 32000 - 39000 £ per year.
Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time.
What's on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to an exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you.
Service Advisor. Job in Oxford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee development. With a competitive salary, generous annual leave, and ongoing training opportunities, this role as a Service Advisor offers a supportive work culture where your contributions are valued. Experience a rewarding career in a fast-paced environment, surrounded by a team dedicated to delivering exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor. Job in Oxford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the Service Advisor role. Keep it concise and engaging!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how your customer service skills align with their mission of delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Advisor. Job in Oxford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you're the perfect fit for the Service Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your strong communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle maintenance issues and how to communicate these effectively to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to build relationships and provide exceptional service, as this is crucial for a Service Advisor role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking relevant questions. This shows that you value communication, which is key in this role.
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations. Share specific instances where you managed multiple tasks or dealt with difficult customers while maintaining professionalism. This will show your potential employer that you can thrive in a fast-paced environment.
