At a Glance
- Tasks: Handle customer requests and ensure efficient resolution in a busy helpdesk environment.
- Company: Join a dynamic team at LilyLifestyle, known for its supportive culture.
- Benefits: Part-time evening hours, flexible work-life balance, and a friendly team atmosphere.
- Other info: Great opportunity for career growth in a fast-paced operational setting.
- Why this job: Perfect for those seeking to enhance their customer service skills while working evenings.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment. This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent customer service.
Key responsibilities
- Managing incoming calls and emails from customers and internal teams
- Logging requests accurately onto internal systems
- Monitoring and updating job progress through to completion
- Coordinating with operational teams to ensure timely responses
- Supporting emergency and priority requests when required
- Maintaining accurate records and handling confidential information appropriately
About you
- Previous administration, helpdesk, or customer service experience
- Strong communication and organisational skills
- Excellent attention to detail
- Able to prioritise workloads in a busy environment
- Team player with a proactive approach
A great opportunity for someone looking for a part-time evening role within a supportive and fast-paced team environment.
Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs in Oxford employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and proactive problem-solving. Our Helpdesk Advisors enjoy flexible evening shifts in Cowley, with opportunities for professional growth and development within a dynamic operational environment. Join us to be part of a dedicated team that prioritises customer satisfaction and fosters a collaborative atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk roles and practice your answers. We want you to feel confident and ready to showcase your customer service skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, applying directly can sometimes give you an edge over other candidates. Don't miss out!
We think you need these skills to ace Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in administration or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk Advisor role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Advisor role. Familiarise yourself with the key responsibilities like managing calls and logging requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you prioritised tasks in a busy environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as an emergency request or a difficult customer. Think through potential scenarios beforehand and practice your responses. This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking jobs, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
