At a Glance
- Tasks: Manage customer requests and ensure efficient resolution in a fast-paced environment.
- Company: Join a dynamic team at Cowley LilyLifestyle Jobs.
- Benefits: Part-time hours, supportive team, and valuable experience.
- Other info: Great opportunity for career growth in a busy support team.
- Why this job: Perfect for evening shifts while gaining customer service skills.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment. This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent customer service.
Key responsibilities
- Managing incoming calls and emails from customers and internal teams
- Logging requests accurately onto internal systems
- Monitoring and updating job progress through to completion
- Coordinating with operational teams to ensure timely responses
- Supporting emergency and priority requests when required
- Maintaining accurate records and handling confidential information appropriately
About you
- Previous administration, helpdesk, or customer service experience
- Strong communication and organisational skills
- Excellent attention to detail
- Able to prioritise workloads in a busy environment
- Team player with a proactive approach
A great opportunity for someone looking for a part-time evening role within a supportive and fast-paced team environment.
Evening Shift Helpdesk Administrator. Job in Cowley LilyLifestyle Jobs in Oxford employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that values teamwork and customer service excellence. Our Cowley location provides a unique opportunity for part-time evening roles, allowing employees to balance their personal commitments while contributing to a fast-paced operational environment. With a focus on employee growth and development, we ensure our team members have access to training and resources that foster professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Shift Helpdesk Administrator. Job in Cowley LilyLifestyle Jobs in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Evening Shift Helpdesk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common helpdesk scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it comes to showcasing your customer service skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Evening Shift Helpdesk Administrator. Job in Cowley LilyLifestyle Jobs in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in administration or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk Administrator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like managing calls and emails, logging requests, and coordinating with teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you prioritised tasks in a busy environment to keep customers happy.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle emergency requests or prioritise workloads when things get hectic. Practising these scenarios can help you articulate your thought process and problem-solving abilities effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking jobs, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
