At a Glance
- Tasks: Build strong client relationships and ensure top-notch customer satisfaction.
- Company: Innovative and growing business in Oxford with a vibrant team.
- Benefits: 25 days holiday, hybrid working, performance bonuses, and social events.
- Other info: Opportunities for progression and training in a dynamic environment.
- Why this job: Make a real impact by helping clients succeed and thrive.
- Qualifications: Experience in B2B Customer Success and excellent presentation skills.
The predicted salary is between 30000 - 40000 £ per year.
We are delighted to be working exclusively with an innovative and growing business in Oxford, who are recruiting a Customer Success Executive to join their established team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate will have experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your clients' buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you will display experience in managing information within a service environment and have the ability to present to clients.
Customer Success Manager. Job in Oxford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join an innovative and growing business in Oxford as a Customer Success Manager, where you will thrive in a supportive work culture that prioritises employee development and satisfaction. With benefits such as 25 days holiday, hybrid working options, and performance-related bonuses, this role offers a unique opportunity to build meaningful client relationships while enjoying a balanced work-life environment. The company fosters a collaborative atmosphere with regular social events and training opportunities, making it an excellent employer for those seeking a rewarding career in customer success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager. Job in Oxford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local events in Oxford. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those face-to-face meetings! Brush up on your presentation skills and have a few success stories ready to share. We want you to showcase how you’ve maximised customer satisfaction in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or advice.
We think you need these skills to ace Customer Success Manager. Job in Oxford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in B2B environments and any client-facing roles you've had. We want to see how you’ve maximised customer satisfaction in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Don’t forget to mention any relevant tools or strategies you've used to enhance client relationships.
Showcase Your Presentation Skills:Since this role involves delivering presentations, make sure to highlight any experience you have in this area. We love seeing examples of how you've effectively communicated with clients in the past, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and how the role of Customer Success Manager can help them achieve their goals. This will show your potential employer that you’re proactive and genuinely interested in making a difference.
✨Showcase Your Presentation Skills
Since the role involves delivering presentations, prepare to demonstrate your presentation skills during the interview. You might even want to bring a mini-presentation about how you would approach client relationships or a case study from your past experience. This will highlight your ability to communicate effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client situations. Think of examples from your previous roles where you successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your B2B Experience
Make sure to highlight your experience in a B2B Customer Success or Account Management environment. Discuss specific strategies you’ve implemented to enhance customer satisfaction and retention. This will reassure the interviewers that you have the relevant background to excel in this role.
