At a Glance
- Tasks: Deliver outstanding customer service and manage drug orders with precision.
- Company: Join a global pharmaceutical company making a difference in healthcare.
- Benefits: Competitive hourly rate, flexible shifts, and potential for contract extension.
- Other info: 12-month contract role with opportunities for growth and development.
- Why this job: Be the first point of contact and build relationships while helping customers.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 27800 - 27800 £ per year.
Do you have experience in dealing with customers or patients directly on the phone and email? Have you got good IT, attention to details and administration skills? Looking for a new contract role? If yes then this is the role for you.
My client, a global pharmaceutical manufacturing company, is looking to recruit an experienced Customer Service Coordinator who will act as the first point of contact within the Compounding Customer Services team for internal and external customers. The role involves delivering outstanding customer service by assisting the team with tasks such as drug order processing, reviewing and scheduling drug orders, answering customer queries, and carrying out general office activities and invoicing.
Duties and responsibilities include:
- Processing customer drug orders.
- Inputting data and updating information with high attention to detail.
- Accurate review of data entry orders.
- Allocating and scheduling work to the correct location.
- Regular communication with internal departments and customers via phone and email.
- Building internal and external relationships.
- Booking couriers for product shipping.
- Filing and archiving of information.
- Stock management.
This is a 12‑month contract role based in Oxford, paying an hourly PAYE rate of £13.40. The role could be extended or made permanent, depending on individual and business performance. The working hours are either 7:00 am–3:00 pm or 8:00 am–4:00 pm; you may choose either shift but must be flexible to work 10:00 am–6:00 pm when required.
Skills:
- Experience in a similar customer service role, dealing directly with customers on the phone, managing data entry and administrative tasks.
- Intermediate proficiency with Microsoft Office programs such as Word, Outlook and Excel.
- Excellent attention to detail.
To apply for this opportunity, please send a Word copy of your CV by clicking the “Apply” button or contact me for a confidential chat. Please ensure you have read and agree to our Privacy Policy, which can be found on the Quality Start website.
Customer Service Coordinator. Job in Headington LilyLifestyle Jobs in Oxford employer: United Cerebral Palsy of Georgia
As a leading global pharmaceutical manufacturing company, we pride ourselves on fostering a supportive and dynamic work environment in Oxford. Our commitment to employee growth is evident through our flexible working hours and opportunities for contract extension or permanent placement, ensuring that you can thrive both personally and professionally while delivering exceptional customer service. Join us to be part of a team that values attention to detail and strong relationships, making a meaningful impact in the healthcare sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator. Job in Headington LilyLifestyle Jobs in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the global pharmaceutical manufacturing company. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky queries. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your tech skills! Since the job requires good IT skills, be ready to discuss your experience with Microsoft Office programs like Word, Outlook, and Excel. Maybe even bring up specific examples of how you've used these tools to improve efficiency in past roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator. Job in Headington LilyLifestyle Jobs in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. Use keywords from the job description to show we’re a perfect match for each other!
Show Off Your Skills:Don’t forget to mention your IT skills, especially with Microsoft Office. We want to see how you can bring your attention to detail into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've handled customer queries or managed data entry tasks. Let us know why you’re excited about this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about how you can join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences dealing with customers, especially over the phone and via email. Think of specific examples where you provided outstanding service or resolved a tricky situation.
✨Show Off Your IT Skills
Since the role requires good IT skills, make sure you’re familiar with Microsoft Office programs like Word, Outlook, and Excel. You might be asked about how you use these tools in your daily tasks, so have some examples ready that showcase your proficiency.
✨Attention to Detail is Key
This position demands high attention to detail, especially when processing drug orders and managing data entry. Prepare to discuss how you ensure accuracy in your work. Maybe share a time when your attention to detail made a difference in your previous roles.
✨Build Relationships
The job involves regular communication with both internal departments and external customers. Think about how you’ve built relationships in past roles. Be ready to talk about your communication style and how you handle different personalities to maintain a positive working environment.
