At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences and building strong relationships.
- Company: Join one of the UK's top automotive groups that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy ongoing training and a vibrant workplace culture.
- Why this job: Kickstart your automotive career in a fast-paced, supportive environment with real progression.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 32000 - 39000 £ per year.
Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long‑term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team‑oriented attitude with strong attention to detail
Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time.
What's on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to an exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you.
Automotive Service Advisor. Job in Oxford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee well-being. With competitive salaries, extensive training, and a supportive work culture, this role as a Service Advisor offers not only a chance to excel in your career but also the opportunity to build lasting relationships with customers in a dynamic environment. Enjoy generous benefits including annual leave that increases with service, life assurance, and exclusive employee discounts, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor. Job in Oxford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Service Advisor job!
We think you need these skills to ace Automotive Service Advisor. Job in Oxford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences where you’ve successfully managed customer relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, brush up on your automotive knowledge. Familiarise yourself with common vehicle maintenance issues and service plans. This will not only show your passion for the industry but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or built strong relationships with customers. This is crucial for a Service Advisor role, so make sure to highlight these moments.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding and responding appropriately. This shows that you value communication, which is key in a customer-focused role like this one.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
