At a Glance
- Tasks: Enhance workshop efficiency and profitability through strategic consulting and operational improvements.
- Company: Join DEKRA Automotive Ltd, a leader in automotive consultancy with a focus on innovation.
- Benefits: Enjoy a competitive salary, travel expenses, and opportunities for professional growth.
- Other info: Dynamic role with frequent travel across the Midlands to South England.
- Why this job: Make a real impact in the automotive industry while travelling and working with diverse teams.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Company: DEKRA Automotive Ltd
Employment type: Full-time employment
Location: Home-based, with coverage from the Midlands to South England (frequent travel and overnight stays required)
About the role
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes. You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing
- You will work directly with Retailer leadership and aftersales teams to diagnose performance, agree improvement actions, and support delivery.
- Completing a structured Retailer diagnostic using defined questions and evidence gathering.
- Producing clear diagnostic summaries and an evidence‑based gap analysis for management review.
- Agreeing priority actions with Retailer leadership and building practical, Retailer‑specific action plans.
- Supporting operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
- Providing targeted support to Retailers, adapting the support path based on diagnostic findings.
- Tracking progress against agreed measures and providing structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential)
- Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
- Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
- Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
- Strong written communication and report quality, including clear session summaries and progress updates.
- Comfortable working independently and managing a travel‑heavy role across a defined region.
Desirable
- Experience supporting service marketing activity (planning, budgeting, activation and review).
- Understanding of booking‑centre / call‑centre processes and how they impact appointment conversion and workshop loading.
How success will be measured
You will be expected to deliver measurable improvement against programme measures such as:
- Workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
- Diagnostic/workflow measures (lead time, first‑time‑fix, rework).
- Booking and Vehicle Health Check funnel performance where applicable.
- A strong focus on return on investment for both the programme and participating Retailers is essential.
Benefits
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
Aftersales Specialist Consultant - Workshop Optimization. Job in Oxford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
DEKRA Automotive Ltd is an exceptional employer, offering a dynamic work environment that fosters professional growth and development for its Aftersales Specialist Consultants. With a focus on workshop efficiency improvement across the Midlands to South England, employees benefit from a competitive package, a supportive culture that values collaboration and innovation, and the opportunity to make a tangible impact within the automotive sector. Frequent travel and engagement with Retailer leadership provide unique experiences and insights, making this role both rewarding and meaningful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist Consultant - Workshop Optimization. Job in Oxford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend automotive events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop efficiency and aftersales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past successes in improving workshop operations. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you.
We think you need these skills to ace Aftersales Specialist Consultant - Workshop Optimization. Job in Oxford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in automotive aftersales and workshop operations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use bullet points for easy reading and make sure to proofread for any typos or errors. We love a well-presented application!
Demonstrate Your Analytical Skills:In your application, mention specific examples where you've used performance data to drive improvements. We’re looking for candidates who can analyse and interpret data effectively, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Make sure you brush up on key performance metrics related to workshop efficiency, utilisation, and productivity. Being able to discuss specific data points and how they relate to your past experiences will show that you understand the role's focus on measurable outcomes.
✨Tailor Your Approach
Before the interview, research DEKRA Automotive Ltd and their approach to aftersales. Think about how your experience aligns with their goals and be ready to discuss specific examples of how you've improved workshop operations in the past.
✨Communicate Clearly
As a consultant, you'll need to influence various stakeholders. Practice articulating your thoughts clearly and concisely. Prepare to explain complex ideas in simple terms, especially when discussing diagnostic summaries and action plans.
✨Show Your Independence
Since this role involves a lot of travel and working independently, be prepared to discuss how you manage your time and priorities. Share examples of how you've successfully handled similar responsibilities in the past, demonstrating your ability to thrive in a travel-heavy role.
