At a Glance
- Tasks: Provide top-notch 2nd line IT support and troubleshoot exciting tech challenges.
- Company: Join a dynamic team at a leading IT support company in London.
- Benefits: Enjoy competitive salary, health perks, stock options, and generous holiday allowance.
- Other info: Embrace continuous learning in a supportive, friendly environment.
- Why this job: Work with cutting-edge Microsoft technologies and make a real impact.
- Qualifications: 3-5 years in IT support with strong Microsoft tech knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Location: Borehamwood, WD6 1JD
Salary: £35K – £45K per annum, DOE + Excellent Benefits
Contract: Full time, Permanent
Hours: Shifts outside of our standard operating hours (8am-6pm). Out of Hours shifts on a rota basis, including weekends.
Benefits:
- 20 days holiday plus bank holidays
- Bupa Cash plan with EAP support after 1 month
- 4% Pension contribution (matched by employee)
- Stock options after 1 year
- Private Health Insurance after 2 years
You will work directly with clients across cutting-edge Microsoft technologies and provide high-quality support.
Responsibilities:
- Provide excellent 2nd line technical support.
- Act as an escalation point for the 1st line support team.
- Troubleshoot issues across a wide range of systems and technologies.
- Work on projects involving Microsoft 365, Azure, Intune and more.
- Assist with research and development of new services and solutions.
Required Experience & Skills:
- At least 3–5 years of experience in an IT support or systems role.
- Strong working knowledge of Microsoft 365, Azure, Entra, Intune, Windows Server (2016/2019/2022), Active Directory, Windows networking, basic routing, switching and firewall rules, printer support and troubleshooting.
- Excellent written and verbal communication skills.
- A strong customer-focused attitude.
- A proactive, can-do approach to problem-solving.
Benefits:
- Work with the latest Microsoft technologies.
- Gain industry-recognised certifications.
- Be part of a friendly, supportive team that values quality and professionalism.
- Continuous learning and development opportunities.
- Make a real impact in a growing business.
Out of Hours 2nd Line IT Support Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an Out of Hours 2nd Line IT Support Specialist at our Borehamwood location, you will join a dynamic team that prioritises professional growth and innovation. With access to cutting-edge Microsoft technologies and a commitment to continuous learning, we offer a supportive work culture that values your contributions and encourages career advancement. Enjoy excellent benefits including a competitive salary, private health insurance, and stock options, all while making a meaningful impact in a thriving business.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours 2nd Line IT Support Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft 365, Azure, and other relevant tech. We want to see that you can troubleshoot like a champ!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, being a 2nd Line IT Support Specialist means you’ll be dealing with clients directly. Share examples of how you've gone above and beyond to help users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Out of Hours 2nd Line IT Support Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Out of Hours 2nd Line IT Support Specialist role. Highlight your experience with Microsoft technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your customer-focused attitude and proactive problem-solving skills.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've used these technologies in your previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky IT issues in the past. Think about times when you acted as an escalation point for 1st line support and how you resolved those challenges. This will highlight your proactive approach and customer-focused attitude.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would troubleshoot a specific issue, so being clear and concise will make a great impression.
✨Be Ready for Shift Discussions
As this position involves out-of-hours shifts, be prepared to discuss your availability and flexibility. Show that you're committed to providing high-quality support, even during weekends or late hours, and that you understand the importance of being there for clients when they need help.
