At a Glance
- Tasks: Lead front desk operations and ensure guests have a memorable experience.
- Company: Join a dynamic hotel in Oban, part of a large independent hotel group.
- Benefits: Earn £16-17/hr, share tips, enjoy staff accommodation, and discounted stays.
- Other info: Great growth opportunities and potential annual bonuses based on performance.
- Why this job: Be part of an exciting hotel relaunch and make a real impact on guest experiences.
- Qualifications: Strong Excel skills, customer service experience, and ideally a business degree.
The predicted salary is between 33280 - 35040 £ per year.
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. This hotel has just gone through a phased refurbishment with the first 30 rooms already completed and the next phase starting soon. With a new menu being launched for the restaurant, this is an opportunity to be part of an evolving and relaunching of the hotel.
About the role
As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay.
Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience.
What they need from you
Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception/Duty Manager will have at least 1 year’s experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role.
What is on offer
£16-17/hr depending on experience. Share of the tips and hourly paid. Minimum 40 hours a week. Option of staff accommodation for a small monthly charge - including all meals and bills. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK’s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression within the company.
Please note
This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Reception and Front Office Manager. Job in Oban LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a vibrant team at one of the UK's largest independent hotel groups, where your passion for hospitality will be nurtured and rewarded. With a focus on employee growth, you will have access to training and development opportunities, alongside competitive pay, staff accommodation, and discounted stays for family and friends. Experience a dynamic work culture in Oban, where your contributions directly impact the guest experience and the hotel's success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Front Office Manager. Job in Oban LilyLifestyle Jobs
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, recent refurbishments, and local attractions. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Manager and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the hotel culture and what they value in a Reception Manager. This could give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Reception and Front Office Manager. Job in Oban LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm and how you can contribute to making every guest's stay memorable.
Highlight Relevant Experience:Make sure to detail any previous roles that relate to the Reception Manager position. If you've worked in similar environments or have experience with systems like Rezlynx and Guestline, shout about it!
Be Numbers Savvy:Since strong proficiency in Excel and numerical tasks is key, don’t forget to mention your skills in these areas. Give examples of how you've used these skills to improve efficiency or profitability in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel’s offerings and the local area. This will not only help you answer questions confidently but also show your passion for hospitality and commitment to enhancing guest experiences.
✨Showcase Your Numbers Game
Since strong proficiency in Excel and numerical tasks is essential, be prepared to discuss your experience with these tools. Bring examples of how you've used data to improve operations or customer service in previous roles.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think of examples where you've worked effectively with other departments. Highlight your communication skills and how you’ve contributed to a smooth operation in past positions.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
