At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and smooth operations.
- Company: Join a well-established hotel group with a focus on community and sustainability.
- Benefits: Earn £14/hr, enjoy staff accommodation, and access long-term career growth opportunities.
- Other info: Dynamic work environment with shifts from 7.30am-3pm or 3pm-11pm, 5 days a week.
- Why this job: Play a key role in relaunching a hotel and making guests feel at home.
- Qualifications: Previous customer-facing experience and excellent communication skills are essential.
The predicted salary is between 29120 - 29120 £ per year.
Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms already completed. We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio.
DUTIES
- Stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximise room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
- A creative and inclusive workplace culture.
- £14/hr.
- Long-term opportunities for career growth both within the hotel and with the company.
- Support for involvement in the community and environmental projects.
- Staff accommodation available for a small monthly fee; all meals and bills included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK.
Hotel Front Desk Receptionist - £14/hr. Job in Oban LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and creative team at our centrally located hotel in Oban, where you will play a vital role in the relaunch of our property and contribute to its exciting development through 2026. As part of a large independent hotel group, we offer a supportive work culture that values employee growth, with long-term career opportunities and involvement in community projects. Enjoy competitive pay at £14/hr, staff accommodation with meals included, and the chance to make a meaningful impact on guest experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Desk Receptionist - £14/hr. Job in Oban LilyLifestyle Jobs
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, local attractions, and any special offers they have. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you'd handle different guest scenarios, like complaints or special requests. Being able to demonstrate your problem-solving abilities will really impress them!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-facing role like this. Make sure you look smart and professional when you go for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to be part of our team.
We think you need these skills to ace Hotel Front Desk Receptionist - £14/hr. Job in Oban LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our hotel.
Tailor Your Experience:Make sure to highlight any previous hotel or customer-facing experience you have. We’re looking for someone who can demonstrate outstanding customer service skills, so be specific about how your past roles relate to this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your relevant skills and experiences. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at the hotel.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, recent refurbishments, and any special offers. This will not only show your enthusiasm but also help you answer questions about how you can contribute to guest satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your outstanding customer service abilities. Think of situations where you resolved complaints or went above and beyond for a guest. This will demonstrate your capability to handle the fast-paced environment of a hotel reception.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing check-ins and check-outs, and dealing with difficult situations. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
As the face of the hotel, first impressions matter. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation in the hospitality industry and are ready to represent the hotel well.
