At a Glance
- Tasks: Manage housing services and coordinate with local agencies to enhance customer lives.
- Company: Join MTVH, a leading housing provider in Nottingham.
- Benefits: Competitive hourly rate, full-time hours, and potential for extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 43000 - 57000 £ per year.
Hourly rate: 20.89 PAYE or 27.46 Umbrella per hour (37.5hrs per week)
Location: Arnold NG5 (Based in Nottingham or Derby office)
Job Type: Full-time, Temporary till end of September with possible extension
Working Hours: 37.5 hours per week
Join a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers.
Day-to-day of the role:
- Develop and maintain local multi-agency links to deliver efficient, coordinated services.
- Manage complaints effectively, using strong customer and communication skills.
- Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders.
- Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas.
- Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
- Take the lead on managing ASB cases in your assigned area.
- Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
- Experience managing Leasehold & shared ownership tenures.
- Knowledge of housing and anti-social behaviour-related legislation, including service charges.
- Well-developed communication skills, both written and verbal.
- Proven record of delivering excellent customer-focused services.
- Strong planning, organising, and prioritisation skills.
- Good IT skills and ability to interpret financial and other systems data.
- Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role.
Housing Services Officer. Job in Nottingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
MTVH is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where your contributions directly impact the community. With competitive pay rates and opportunities for professional growth, particularly in the vibrant Nottingham area, you will thrive in a role that not only enhances your career but also enriches the lives of our customers through meaningful housing services.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Officer. Job in Nottingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in managing relationships with local authorities and enhancing customer lives.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you've effectively managed complaints and built relationships with stakeholders. Use specific examples to highlight your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Services Officer. Job in Nottingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Services Officer role. Highlight your experience with leasehold and shared ownership tenures, and don’t forget to mention your strong communication skills!
Showcase Your Customer Focus:We want to see how you’ve delivered excellent customer-focused services in the past. Share specific examples that demonstrate your ability to manage complaints and build relationships with stakeholders.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on housing legislation and the specifics of leasehold and shared ownership tenures. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed complaints or communicated with local authorities in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to manage complex tenancy issues or ASB cases. Be ready to explain your approach and the outcomes, as this will highlight your ability to handle the challenges of the role.
✨Be Ready to Discuss Teamwork
This job requires collaboration with various agencies and stakeholders. Prepare to talk about your experience working in teams, leading associations, or coordinating with others to deliver services. Show that you can be a team player while also taking the lead when necessary.
