At a Glance
- Tasks: Manage housing services and enhance customer relationships in your local area.
- Company: Join MTVH, a leading housing provider with a commitment to community.
- Benefits: Competitive hourly rate, flexible working hours, and potential for extension.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in leasehold management and strong communication skills required.
The predicted salary is between 43000 - 57000 £ per year.
Hourly rate: 20.89 PAYE or 27.46 Umbrella per hour (37.5hrs per week)
Location: Arnold NG5 (Based in Nottingham or Derby office)
Job Type: Full-time, Temporary till end of September with possible extension
Working Hours: 37.5 hours per week
Join a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers.
Day-to-day of the role:
- Develop and maintain local multi-agency links to deliver efficient, coordinated services.
- Manage complaints effectively, using strong customer and communication skills.
- Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders.
- Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas.
- Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
- Take the lead on managing ASB cases in your assigned area.
- Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
- Experience managing Leasehold & shared ownership tenures.
- Knowledge of housing and anti-social behaviour-related legislation, including service charges.
- Well-developed communication skills, both written and verbal.
- Proven record of delivering excellent customer-focused services.
- Strong planning, organising, and prioritisation skills.
- Good IT skills and ability to interpret financial and other systems data.
- Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role.
Housing Officer. Job in Nottingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
MTVH is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where your contributions as a Housing Officer are valued. With competitive pay rates and the opportunity to engage with local communities in Nottingham, you will find meaningful work that enhances lives while enjoying a collaborative environment that fosters growth and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer. Job in Nottingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at MTVH or similar organisations. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complex tenancy issues or managed complaints effectively. Real-life stories can make you stand out and demonstrate your expertise in the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer. Job in Nottingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience with leasehold and shared ownership tenures, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your skills align with the job description. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We appreciate well-structured applications that are easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on housing legislation and anti-social behaviour laws. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed complaints or built relationships in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled complex tenancy issues or resolved conflicts. Be ready to share these stories during the interview to highlight your experience and approach to problem-solving.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, local partnerships, or challenges the organisation faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
