At a Glance
- Tasks: Solve complex IT problems and support users in a dynamic environment.
- Company: Join a forward-thinking IT team in Nottingham.
- Benefits: Competitive salary up to £32k, mentoring opportunities, and career development.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Make a real impact by improving systems and mentoring others.
- Qualifications: Experience in IT support, strong problem-solving skills, and good communication.
The predicted salary is between 30000 - 32000 £ per year.
Role: IT Support Technician
Location: Nottinghamshire
Working pattern: Office based
Salary: Up to £32k
About the Role
This is a hands‑on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation. As an Advanced IT Support Technician, you will be a key part of the IT team, ensuring systems remain stable, secure, and high‑performing. You will not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates. This role suits someone who thrives in a fast‑paced environment, communicates clearly with both technical and non‑technical users, and takes pride in delivering reliable, high‑quality IT support.
What You’ll Be Doing
- You will take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues.
- You will work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper‑V, ensuring systems remain robust and dependable.
- Network troubleshooting will form part of your day‑to‑day work, including DNS, DHCP, TCP/IP, VLANs, and firewall‑related issues, helping to maintain smooth business operations.
- You will also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability.
- Alongside support duties, you will contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation.
What You Bring
- You will have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers.
- You will also bring:
- Strong problem‑solving and diagnostic skills
- Experience with Microsoft 365, particularly Excel (including VBA)
- Solid understanding of Windows and Windows Server environments
- Good communication skills and a collaborative approach
- An interest in infrastructure and how systems connect and operate
- Basic understanding of SQL (desirable but not essential)
- A proactive attitude and willingness to learn and develop
- You will be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly.
What This Role Offers You
This is a role where your technical ability will be valued and developed. You will have the opportunity to mentor others, work on meaningful IT projects, and broaden your exposure across infrastructure, systems, and business applications, all while being part of a supportive and forward‑thinking IT team.
Advanced IT Support Technician. Job in Nottingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Nottingham-based company, we pride ourselves on fostering a dynamic and inclusive work culture that values technical expertise and personal growth. As an Advanced IT Support Technician, you'll not only tackle complex challenges but also have the chance to mentor junior colleagues and engage in impactful IT projects, all while enjoying a competitive salary and a supportive team environment that encourages continuous learning and development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advanced IT Support Technician. Job in Nottingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT support. Engaging with others in the field can lead to job opportunities and valuable connections.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your problem-solving abilities and any projects you've worked on. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Advanced IT Support Technician. Job in Nottingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Advanced IT Support Technician role. Highlight your problem-solving abilities and any relevant technical expertise, especially with Microsoft 365 and Windows Server environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex IT issues and supported users in previous positions. Show us your passion for IT support!
Show Off Your Communication Skills:Since you'll be working with both technical and non-technical users, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to explain your experiences and how you can help improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments, Microsoft 365, and network troubleshooting. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your diagnostic skills and how you’ve improved processes in previous roles.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to mentor others and collaborate effectively within a team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting abilities. Think about common issues in IT support and how you would handle them, showing your proactive attitude and willingness to learn.
