At a Glance
- Tasks: Be the go-to person for customers with phone and broadband issues.
- Company: Join a leading IT company with a supportive operations team.
- Benefits: Full training, career development, and a chance to grow in telecoms.
- Other info: No telecoms experience needed; just a willingness to learn!
- Why this job: Kickstart your career in telecoms with hands-on experience and support.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 22000 - 28000 £ per year.
Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
- Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues
- Log and manage customer faults accurately
- Provide basic troubleshooting support via phone, email, and service systems
- Escalate complex issues to internal teams or suppliers when required
- Keep customers updated on fault progress in a professional and timely manner
- Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attributes
- Strong communication and customer service skills
- Organised with good problem-solving ability
- Positive attitude and willingness to learn
- Basic IT skills, including Microsoft Office and email
- Ability to work independently and as part of a team
- Interest in telecoms, technology, or technical support
Experience & Qualifications
- No previous telecoms experience is required as full training is provided.
- Previous customer service or administration experience is advantageous.
Why This Role
This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms.
Entry-Level Operations Coordinator. Job in Norwich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading IT company in Norwich, where your role as an Entry-Level Operations Coordinator will be the perfect launchpad for your career in telecommunications. With comprehensive training, a strong emphasis on employee development, and a collaborative work culture, you'll have the opportunity to grow your skills while making a meaningful impact on customer satisfaction in a thriving industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Entry-Level Operations Coordinator. Job in Norwich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in telecoms or IT. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions for operations roles. Think about how your customer service skills can shine through and be ready to share examples from your past experiences.
✨Tip Number 3
Show your enthusiasm for the telecoms industry! During interviews, express your eagerness to learn and grow within the field. Companies love candidates who are genuinely interested in their work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for motivated individuals like you to join our team!
We think you need these skills to ace Entry-Level Operations Coordinator. Job in Norwich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any customer service or administrative roles you've had, even if they're not directly related to telecoms. We want to see how you can bring your unique background to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the telecoms industry. Share why you're excited about joining us at StudySmarter and how you can contribute to our operations team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and professional. We love a good chat, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, brush up on basic telecoms concepts and common customer service scenarios. Familiarise yourself with the company’s services and any recent news about them. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Junior Operations Coordinator, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your customer service skills.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from previous experiences where you successfully resolved issues or helped customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Express Your Willingness to Learn
Since this is an entry-level position, emphasise your eagerness to learn and grow within the telecoms industry. Share any relevant experiences that highlight your adaptability and enthusiasm for acquiring new skills, especially in IT and technical support.
