At a Glance
- Tasks: Lead and build a new service delivery team, ensuring top-notch customer experiences.
- Company: Join a pioneering recycling and sustainability company with a strong team culture.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in sustainability while shaping a brand-new department.
- Qualifications: Proven leadership in service delivery and experience in project management required.
The predicted salary is between 50000 - 60000 £ per year.
As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you'll create, manage and grow a team that owns the end to end customer journey - from scheduling to certification, conflict resolution to reporting.
BASIC SALARY: £50,000 - £60,000
BENEFITS:
- Discretionary bonus (annual and circa 5%)
- Full travel expenses
- 4% Pension
- 23.5 Holidays + Birthday
- Healthcare inc family
LOCATION: Bury St Edmunds
COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich
JOB DESCRIPTION: This is a brand-new department which you're building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customer first mindset.
KEY RESPONSIBILITIES:
- Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement.
- Raise the bar, creating consistent, high quality service delivery across all service lines.
- Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance.
- Shape and grow a team developing people, growing capability and defining what excellent service looks like.
- Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes.
PERSON SPECIFICATION: You’ll be joining at a pivotal moment. Growth is accelerating, and you’ll help shape how we scale effectively.
- A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment).
- Strong service delivery or customer service leadership background.
- Experience leading, developing and managing teams.
- Direct experience of structured project management (Prince2 or similar).
- Strong Excel skills (V Lookup, pivot tables etc).
BEHAVIOURS:
- A "one team" mentality with a positive mindset and a can do attitude.
- Proven and prepared to 'roll your sleeves up' this isn't an ivory tower role.
- Approachable, supportive leadership style with strong sense of discipline and accountability.
THE COMPANY: Involved at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecoms to the MOD. We are a dedicated passionate team of c100 (and growing) who aim to consistently exceed to our clients' high expectations. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Director of Service Delivery. Job in Norwich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading player in the recycling and sustainability sector, our company offers an exceptional work environment in Bury St Edmunds, where you can make a meaningful impact on customer supply chains while building a new service delivery function from the ground up. With a strong focus on employee growth, a supportive team culture, and competitive benefits including a discretionary bonus and comprehensive healthcare, we empower our staff to thrive and innovate in their roles. Join us to be part of a passionate team dedicated to exceeding client expectations and driving sustainable outcomes.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Service Delivery. Job in Norwich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission around sustainability and recycling, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in service delivery and team management can help them build their new department. Show them you’re not just looking for a job, but that you’re excited to contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at LilyLifestyle.
We think you need these skills to ace Director of Service Delivery. Job in Norwich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Service Delivery role. Highlight your experience in service delivery and team management, and show how you can contribute to our mission of sustainability and customer satisfaction.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved processes or led successful projects in the past. We want to see how you've made an impact in previous roles, especially in a production or manufacturing environment.
Be Authentic:Let your personality shine through in your application. We value a positive mindset and a 'one team' mentality, so don’t hesitate to express your enthusiasm for the role and how you align with our company culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values, especially their focus on sustainability and recycling. Familiarise yourself with their service delivery processes and think about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully built and managed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them, particularly in a customer service context.
✨Be Ready to Roll Up Your Sleeves
This role requires a hands-on approach, so be prepared to discuss times when you’ve been directly involved in operations. Share stories that demonstrate your willingness to get stuck in and how that has positively impacted service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in service delivery or how they envision the new department evolving. This will demonstrate your proactive mindset and genuine interest.
