At a Glance
- Tasks: Support and develop the Sage X3 ERP system, enhancing workflows and reporting.
- Company: A respected international business with over 100 years in retail and FMCG.
- Benefits: Hybrid work model, supportive team, and opportunities for meaningful systems transformation.
- Other info: Join a stable company with real opportunities for growth and impact.
- Why this job: Take ownership of critical systems and influence future ERP developments.
- Qualifications: Experience in ERP support, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
I am exclusively recruiting for an Applications Support Engineer to take ownership of the ERP and associated business systems. This long-established and highly respected business with over 100 years of trading history operates internationally within the retail/FMCG sector. It continues to evolve its technology landscape and invest in the ongoing development of its systems and infrastructure. It will suit a self-starter who is confident working independently while staying closely aligned with both UK and US-based teams.
The Role
- You will play a key role in supporting and developing the company’s Sage X3 ERP system, ensuring it continues to underpin critical business processes across sales, finance, stock and e-commerce operations.
- Alongside day-to-day support, you will help shape system improvements, build reporting capability and enhance workflows across the business.
- There is also a genuine forward-looking element to this role, with involvement in potential future migration and development towards BlueCherry ERP.
For someone who enjoys variety, ownership and being close to both systems and business users, this is an excellent long-term opportunity.
Key Responsibilities
- Develop and maintain reports, workflows and business processes within Sage X3.
- Provide user training and day-to-day support across multiple business functions.
- Ensure system reliability across ERP, integrations and connected platforms.
- Troubleshoot and resolve system issues quickly to minimise disruption.
- Support core operational processes including order processing, invoicing and web sales.
- Work across Sales, Finance and Stock modules within Sage X3.
- Use Crystal Reports, SEI/Nectari and basic SQL to support reporting and insight.
- Support EDI connections and third-party vendor integrations.
- Assist with broader IT support, including laptop setup and user onboarding.
- Liaise with external IT providers and support US-based IT colleagues where required.
- Contribute to future ERP development initiatives, including potential BlueCherry transition.
About You
This role will suit someone who is proactive, self-managed and confident working in a remote environment with minimal supervision. You will likely have experience in ERP support or applications management, ideally within retail, FMCG, distribution or supply chain environments. You should be comfortable working across both technical and business-facing responsibilities, with strong communication skills and a practical, solutions-focused mindset. Experience with Sage X3 would be highly advantageous, along with exposure to reporting tools such as Crystal Reports, SEI/Nectari and some SQL capability.
What’s on Offer
This is a rare opportunity to join a stable, internationally recognised business where you will have real ownership of systems and the chance to influence future ERP development. You’ll benefit from a supportive international team environment, and the opportunity to be involved in meaningful systems transformation work over time. The role is offered on a hybrid basis with three days in the Norwich office.
Applications Support Engineer. Job in Norwich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a long-established and highly respected business in Norwich, where as an Applications Support Engineer, you will have the opportunity to take ownership of critical ERP systems and contribute to meaningful technology transformations. With over 100 years of trading history, this company offers a supportive international team environment, hybrid working arrangements, and genuine opportunities for professional growth and development in the retail/FMCG sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Engineer. Job in Norwich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Sage X3 or similar systems, make sure to highlight that in conversations. Share examples of how you've improved workflows or solved tricky problems in the past.
✨Tip Number 3
Prepare for interviews by brushing up on common ERP challenges and solutions. Be ready to discuss how you’d tackle issues like system reliability or user training, as these are key in the Applications Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Applications Support Engineer. Job in Norwich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Applications Support Engineer. Highlight your experience with ERP systems, especially Sage X3, and any relevant skills in reporting tools like Crystal Reports or SQL.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and how you can contribute to our evolving systems. Mention your proactive approach and ability to work independently while collaborating with teams across the UK and US.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled system issues in the past. We love candidates who can demonstrate a solutions-focused mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Sage X3 and any other ERP systems mentioned in the job description. Be ready to discuss how you've used these systems in the past, and think about specific examples where you've improved workflows or resolved issues.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've troubleshot system issues effectively. Think about the steps you took to identify the problem and how you communicated with users during the process. This will demonstrate your practical, solutions-focused mindset.
✨Communicate Clearly and Confidently
Since this role involves liaising with both UK and US teams, practice articulating your thoughts clearly. Use examples from your experience that highlight your strong communication skills, especially in a remote environment where clarity is key.
✨Be Ready for Future Developments
Research potential future developments like the BlueCherry ERP transition. Show your enthusiasm for being part of this evolution by discussing how you can contribute to these initiatives and what ideas you might have for improving the current systems.
