At a Glance
- Tasks: Coordinate customer service operations and support engineers during night shifts.
- Company: Leading commercial drainage company in the UK with a dynamic team.
- Benefits: Competitive salary, on-call uplift, and flexible working hours.
- Other info: Opportunity for career growth and additional admin tasks.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience in busy helpdesk roles and strong communication skills.
The predicted salary is between 30332 - 30332 £ per year.
Customer Service Coordinator Night Shift £30,332 + up to £4,800 uplift on call out rota Gravesend Permanent position / Tuesday - Friday / 6pm - 6am available & Monday - Thursday 6pm - 6am available 1 in 4 weeks Call out working from home (Saturday and Sunday)
Have you got experience working in a fast-paced environment? Are you familiar with scheduling engineers? We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.
In return, we are offering a salary of £30,332.
Responsibilities:- Answering the telephone calls from our engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Provide assistance to engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
- Supporting other departments overnight with additional admin tasks as required by the business
- Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role
- Effective communication and organisational skills
- Computer literate with a good working knowledge of Word and Excel
- A team player who also has the ability to use their own initiative and meet deadlines
Night Shift Customer Service Coordinator. Job in Northfleet LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading commercial drainage company in the UK, we pride ourselves on fostering a dynamic and supportive work environment for our Night Shift Customer Service Coordinators. With competitive salaries, opportunities for professional growth, and a strong emphasis on teamwork, we ensure that our employees feel valued and empowered to excel in their roles. Our Northfleet location offers the unique advantage of a close-knit community atmosphere while being part of a larger, reputable organisation dedicated to delivering exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Service Coordinator. Job in Northfleet LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with engineers and customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out on this chance!
We think you need these skills to ace Night Shift Customer Service Coordinator. Job in Northfleet LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fast-paced environments and scheduling engineers. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our night shift Customer Service Coordinator role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since this role involves liaising with engineers and customers, make sure your application reflects your effective communication skills. Whether it’s through your CV or cover letter, we want to see how you can connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Night Shift Customer Service Coordinator. Familiarise yourself with the job description, especially the tasks like scheduling engineers and handling emergency jobs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in a fast-paced environment and your ability to manage customer queries. Think about times when you successfully handled pressure or resolved issues quickly, as these stories will resonate well with the interviewers.
✨Brush Up on Tech Skills
Since the role requires good computer literacy, especially with Word and Excel, make sure you're comfortable using these tools. You might be asked about how you would use them in the role, so consider practising some common tasks or functions that could come up during your day-to-day work.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced by the Rapid Response team, or how success is measured in this role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
