At a Glance
- Tasks: Manage customer accounts, respond to enquiries, and drive sales growth.
- Company: Join a dynamic team at a leading packaging and construction company.
- Benefits: Enjoy 25 days holiday, pension plan, and free on-site perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of customer relationships and make a real impact.
- Qualifications: Sales or account management experience with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We're looking for a proactive, customer-focused Desk-Based Account Manager to join our sales team based in Gravesend. This is an exciting opportunity to play a key role in driving customer success and business growth. You'll be at the heart of customer relationships – managing accounts, responding to enquiries, developing opportunities, and ensuring our customers receive outstanding service every time. You'll also work closely with our wider commercial and marketing teams, helping shape product development and staying ahead of market trends in the packaging and construction sectors. If you enjoy building relationships, spotting opportunities, and being part of a fast‑paced, supportive team, this role is for you.
What You'll Be Doing
- Customer & Sales Growth
- Manage a portfolio of existing customers, building strong relationships and encouraging repeat business in partnership with the External Sales Team
- Respond to incoming enquiries and convert leads into successful orders
- Identify upselling and cross‑selling opportunities across our packaging range
- Work closely with field sales colleagues to deliver a seamless customer experience
- Keep CRM records accurate and up to date, including quotes and customer interactions
- Marketing & Product Development Support
- Proactively engage customers via phone and email to promote products and services
- Support marketing campaigns and new product development initiatives
- Share real‑time customer feedback to help shape new product ideas and improvements
- Stay informed on packaging, construction trends, competitor activity, and market developments
- Contribute insights that help drive smarter commercial decisions
- Collaboration & Performance
- Work closely with internal and external teams to deliver excellent customer outcomes
- Support monthly sales reviews and performance tracking against targets
- Help ensure a joined‑up, customer‑first approach across the business
What We're Looking For
- Experience in sales, account management, or a B2B/customer‑focused environment (packaging or trade experience desirable)
- Strong communication skills with the ability to build relationships over phone and email
- Commercial awareness and curiosity about market trends and customer needs
- Confidence working with targets and performance measures
- Highly organised, self‑motivated, and comfortable using IT systems (Outlook, Excel, CRM tools)
Desirable Experience
- Familiarity with the packaging industry (full training provided)
- Experience working with end users, distributors, or in a creative/problem‑solving role
What We Offer
- Company pension plan
- Company‑funded medical cash plan
- Long service awards and enhanced pension contributions
- 25 days holiday plus bank holidays
- Free on‑site parking
- Complimentary coffee, tea, and fruit in the office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Desk Based Account Manager. Job in Northfleet LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Blue Arrow, we pride ourselves on being an excellent employer, offering a dynamic work environment in Gravesend where your contributions directly impact customer success and business growth. Our supportive culture fosters collaboration and innovation, providing ample opportunities for professional development and career advancement, alongside attractive benefits such as a company pension plan, medical cash plan, and generous holiday allowance. Join us to be part of a team that values your input and encourages you to thrive in the fast-paced packaging and construction sectors.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager. Job in Northfleet LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Desk-Based Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the packaging and construction sectors. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in sales and account management. Highlight your ability to build relationships and spot opportunities, as these are key for the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to customer success.
We think you need these skills to ace Desk Based Account Manager. Job in Northfleet LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Desk-Based Account Manager role. Highlight your sales experience, customer relationship skills, and any relevant industry knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your past successes in account management or sales.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and teams, make sure your application showcases your strong communication skills. Whether it's through your writing style or how you present your experiences, let us see your personality!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customers
Before the interview, research the company’s existing customer base and their needs. Understanding who they serve and how you can contribute to building those relationships will show your proactive approach and customer focus.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully managed accounts or converted leads into sales. Highlight any upselling or cross-selling successes to demonstrate your ability to drive customer and sales growth.
✨Stay Ahead of Market Trends
Familiarise yourself with current trends in the packaging and construction sectors. Being able to discuss these trends during your interview will showcase your commercial awareness and curiosity about the industry.
✨Be Ready to Collaborate
Think about how you’ve worked with teams in the past to deliver excellent customer outcomes. Be prepared to share examples of how you’ve supported colleagues and contributed to a joined-up approach, as collaboration is key in this role.
