At a Glance
- Tasks: Coordinate customer service operations and support engineers during night shifts.
- Company: Leading commercial drainage company in the UK with a dynamic team.
- Benefits: Competitive salary, on-call uplift, and flexible working hours.
- Other info: Opportunity for career growth and to work with a supportive team.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience in busy helpdesk roles and strong communication skills.
The predicted salary is between 30332 - 35132 £ per year.
Customer Service Coordinator Nights Shift
£30,332 + up to £4,800 uplift on call out rota
Gravesend
Permanent position / Tuesday - Friday / 6pm - 6am available & Monday - Thursday 6pm - 6am available
1 in 4 weeks Call out working from home (Saturday and Sunday)
Have you got experience working in a fast-paced environment? Are you familiar with scheduling engineers? We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.
In return, we are offering a salary of £30,332.
Responsibilities:
- Answering the telephone calls from our engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Provide assistance to engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
- Supporting other departments overnight with additional admin tasks as required by the business
Ideal Candidate:
- Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role
- Effective communication and organisational skills
- Computer literate with a good working knowledge of Word and Excel
- A team player who also has the ability to use their own initiative and meet deadlines
Customer Service Coordinator - Nights. Job in Northfleet LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading commercial drainage company in the UK, we pride ourselves on fostering a dynamic and supportive work environment for our Customer Service Coordinators. With competitive salaries, including an attractive uplift for on-call duties, and a commitment to employee growth through training and development, we ensure that our team members thrive both personally and professionally. Our night shift roles offer the unique advantage of working in a fast-paced setting while enjoying the flexibility of remote call-out support, making it an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Nights. Job in Northfleet LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience with scheduling engineers and handling customer queries.
✨Tip Number 3
Show off your skills! If you’ve got experience with job management systems or Excel, be ready to talk about it. Bring examples of how you've used these tools to improve efficiency or solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator - Nights. Job in Northfleet LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fast-paced environments and scheduling engineers. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Be sure to mention your organisational skills and any experience with helpdesk systems.
Show Off Your Communication Skills:Since this role involves liaising with engineers and customers, make sure your application reflects your effective communication skills. Use clear and concise language to demonstrate your ability to convey information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the job description, especially the tasks like scheduling engineers and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in fast-paced environments and customer service. Think about times when you successfully managed multiple tasks or resolved customer issues quickly. This will give the interviewer confidence in your ability to handle the demands of the job.
✨Brush Up on Your Tech Skills
Since the role requires a good working knowledge of Word and Excel, it’s a great idea to refresh your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to job management systems or data organisation.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company culture, team dynamics, or the challenges faced by the Rapid Response team. This shows that you’re not just interested in the job, but also in how you can fit into their team and contribute positively.
