At a Glance
- Tasks: Lead and develop the service department, managing engineers and customer relationships.
- Company: Respected construction machinery business with a strong reputation.
- Benefits: Competitive salary, company car, phone, laptop, pension scheme, and 23 days holiday.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team focused on service excellence and customer satisfaction.
- Qualifications: Experience in a managerial role with excellent communication and commercial awareness.
The predicted salary is between 50000 - 50000 £ per year.
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation.
As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.
Responsibilities:- Leading and managing workshop engineers, mobile service engineers, and office-based staff
- Coordinating workloads and prioritising repairs effectively
- Driving service department performance and utilisation
- Building strong customer relationships and developing new business opportunities
- Monitoring KPIs, financial performance, and departmental profitability
- Managing health & safety compliance and team development
- Collaborating closely with senior leadership and internal departments
- Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
- Excellent communication and customer service skills
- Commercial awareness with an understanding of profitability and performance
- Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
- Hold a UK Driving Licence
Service Manager. Job in Northampton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a highly respected construction machinery business in Northamptonshire, where your expertise as a Service Manager will be valued and nurtured. With a strong customer-first culture, competitive salary, and comprehensive benefits including a company car and pension scheme, this role offers not just a job but a pathway for professional growth in a supportive environment that prioritises training and development. Experience the satisfaction of leading a dedicated team while contributing to a company renowned for its premium product partnerships and commitment to service excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager. Job in Northampton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction machinery sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their products, culture, and recent developments. This will help you tailor your answers and show them you're genuinely interested in being their next Service Manager.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved performance in previous roles. Use specific examples that highlight your ability to drive results and build strong customer relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager. Job in Northampton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and improving service performance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our customer-first culture and how your previous roles have prepared you for this position. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience in the construction machinery or related sectors. We’re keen on seeing how your background can contribute to our team and help us maintain our strong reputation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction machinery industry. Familiarise yourself with the company's products and services, as well as their customer-first culture. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you coordinated workloads and improved performance. Be ready to discuss your approach to team development and health & safety compliance.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and the company culture. This not only shows your interest but also highlights your excellent communication skills, which are crucial for this role.
✨Prepare for KPIs and Financial Discussions
Since the role involves monitoring KPIs and departmental profitability, be prepared to discuss your experience with financial performance. Bring examples of how you've driven service department performance in previous roles, and be ready to talk numbers!
