At a Glance
- Tasks: Lead and develop the aftersales service department, managing engineers and customer relationships.
- Company: Respected construction machinery business with a strong reputation and customer-first culture.
- Benefits: Competitive salary, company car, phone, laptop, pension scheme, and 23 days holiday.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a thriving industry.
- Qualifications: Experience in a managerial role with excellent communication and customer service skills.
The predicted salary is between 50000 - 50000 £ per year.
Location: Northamptonshire
Salary: c 50,000 Basic, Company Car, Phone & Laptop, Company Pension Scheme, 23 Days Holiday, Death in Service Benefit, Training Provided.
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation.
As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.
Responsibilities of the Role:
- Leading and managing workshop engineers, mobile service engineers, and office-based staff
- Coordinating workloads and prioritising repairs effectively
- Driving service department performance and utilisation
- Building strong customer relationships and developing new business opportunities
- Monitoring KPIs, financial performance, and departmental profitability
- Managing health & safety compliance and team development
- Collaborating closely with senior leadership and internal departments
Requirements of the Role:
- Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
- Excellent communication and customer service skills
- Commercial awareness with an understanding of profitability and performance
- Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
- Hold a UK Driving Licence
Aftersales Service Manager. Job in Northampton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a highly respected construction machinery business in Northamptonshire, where your expertise as an Aftersales Service Manager will be valued in a customer-first culture. With a commitment to employee growth through training and development, alongside competitive benefits such as a company car, pension scheme, and generous holiday allowance, this role offers a rewarding opportunity to lead a dynamic team in a thriving industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Service Manager. Job in Northampton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction machinery sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their products, values, and customer-first culture. This will help you tailor your answers and show them you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved performance in previous roles. Use specific examples to demonstrate your impact on service department success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Service Manager. Job in Northampton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and improving service performance, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our customer-first culture. We love seeing genuine enthusiasm and a personal touch.
Showcase Relevant Experience:When detailing your previous roles, focus on your achievements in similar positions. If you've worked in plant, agricultural, or construction sectors, make sure to mention that! We’re keen on candidates who understand our industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive – a quality we admire!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction machinery industry. Familiarise yourself with the company's products and services, as well as their customer-first culture. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you coordinated workloads and improved performance. Be ready to discuss your approach to team development and health & safety compliance.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their service department and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Commercial Awareness
Highlight your understanding of profitability and performance metrics. Be prepared to discuss how you've monitored KPIs in previous roles and how you can apply that knowledge to drive the service department's success at this company.
