At a Glance
- Tasks: Provide advanced IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and a company pension scheme.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II or III support with strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose
You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
IT Support Specialist (Advanced Level). Job in North Shields LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
OsecoElfab is an exceptional employer, offering a dynamic work environment in North Shields where innovation and collaboration thrive. As an IT Support Specialist, you will benefit from a competitive salary, comprehensive health care, and opportunities for professional growth while contributing to cutting-edge projects that enhance user experiences across the organisation. With a strong focus on employee development and a supportive culture, OsecoElfab is committed to fostering a rewarding career path for its team members.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist (Advanced Level). Job in North Shields LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet people who might know about job openings or can refer you directly to hiring managers.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or improve processes. This will help you stand out as someone who’s ready to hit the ground running.
✨Tip Number 4
Check out our website for the latest job openings. We regularly update listings, and applying through us can give you a better chance of landing that dream role in IT support!
We think you need these skills to ace IT Support Specialist (Advanced Level). Job in North Shields LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Specialist role. Highlight your Tier II and III support experience, especially with Active Directory and network troubleshooting, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can drive change in our organisation. Be specific about your past experiences and how they relate to the job.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Project Experience
Since the role involves leading projects and implementing new technologies, prepare examples of past projects you've worked on. Highlight your role in these projects, the challenges faced, and how you contributed to enhancing user experiences or improving IT processes.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice explaining complex technical concepts in simple terms, as you'll need to engage with users across different departments. This will demonstrate your ability to foster user engagement and collaboration.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current IT challenges, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
