At a Glance
- Tasks: Manage claims and coordinate repairs while ensuring excellent customer service.
- Company: Join a growing and innovative business in Tyne and Wear.
- Benefits: Competitive salary, skill development, and a collaborative work environment.
- Other info: Fast-paced role with opportunities for career growth.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast‑paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities
- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third‑party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
Essential Skills & Experience
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer‑first approach
- Ability to work effectively in a fast‑moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
Desirable
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
Benefits and Opportunities
- Be part of a growing and innovative business
- Help shape new ways of working within a modern customer operations team
- Work collaboratively across Customer, Technology, Operations, Finance, and People teams
- Opportunity to develop your skills and grow with the business
- Join a company committed to delivering exceptional customer experiences
If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today.
Claims Administrator. Job in Tyne And Wear LilyLifestyle Jobs in North East employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative team in Tyne and Wear as a Claims Administrator, where your contributions will directly impact customer satisfaction and operational excellence. With a strong focus on employee growth, you will have the opportunity to develop your skills while working collaboratively across various departments in a supportive work culture. Enjoy the benefits of a competitive salary, on-site parking, and the chance to be part of a company dedicated to delivering exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator. Job in Tyne And Wear LilyLifestyle Jobs in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims administration and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or handled difficult situations in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Administrator. Job in Tyne And Wear LilyLifestyle Jobs in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in insurance claims or property repairs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Claims Administrator role. Share specific examples of how you've managed claims or coordinated repairs in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication abilities. Keep it clear, concise, and professional. Remember, we’re looking for someone who can keep everyone informed throughout the claims process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims and property repairs. Familiarise yourself with common processes and terminology, as this will help you speak confidently about your experience and how it relates to the role.
✨Show Off Your Communication Skills
Since the job involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your customer-first approach.
✨Demonstrate Your Organisational Prowess
Be ready to discuss how you manage multiple tasks and prioritise work under pressure. Think of specific instances where your organisational skills made a difference in meeting SLAs or KPIs, and share these during the interview.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or how success is measured in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
