At a Glance
- Tasks: Supervise the Nights department, ensuring top-notch service and team coordination.
- Company: Join a vibrant hotel team in Staverton with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth in a dynamic hospitality setting.
- Why this job: Be a key player in creating memorable guest experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27800 - 29000 £ per year.
Hotel Nights Supervisor
Reporting to: Nights Manager
13.39ph 40 hours per week including weekend availability Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
- Must be IT literate. Opera Cloud preferred but not essential.
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time very time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved.
- Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance with the hotel policy.
Statutory Responsibilities
- To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements.
- To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Nights Supervisor. Job in Staverton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Staverton Lily, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. As a Nights Supervisor, you will benefit from competitive pay, a comprehensive pension scheme, and opportunities for personal growth within the hospitality industry, all while enjoying the vibrant atmosphere of our hotel environment. Join us to be part of a dedicated team that prioritises employee well-being and professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Supervisor. Job in Staverton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or even join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service skills and how you handle pressure, just like the role requires.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Stay organised! Keep track of your applications and any follow-ups. This will help you stay on top of things and ensure you don’t miss out on any opportunities.
We think you need these skills to ace Nights Supervisor. Job in Staverton LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the Nights Supervisor role, showing us why you're the perfect fit for our team.
Keep It Professional:While we love a friendly tone, remember to maintain professionalism in your writing. Use clear language, check your spelling and grammar, and ensure your application reflects the high standards we uphold at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing team dynamics and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Nights Supervisor, you'll need to be an excellent communicator. Prepare examples of how you've effectively communicated with both guests and team members in past roles. Think about situations where you handled difficult queries or complaints, as this will show your ability to stay calm under pressure.
✨Demonstrate Team Leadership
Highlight your experience in leading teams, especially during busy periods. Be ready to discuss how you've motivated staff and ensured high standards of service. Mention any specific instances where you took charge in the absence of a manager, as this aligns perfectly with the job's requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Nights Supervisor role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
